CC
Caroline C
1 reviews | Active since May 2020
03 Sept 2024, 16:15
Cell C ***** and misinformation
Ref call
***
Money was debited off my account without authorisation. No clarity on contract retention dates. Cell C able to debit bank accounts without authorisation.
Caroline Cross
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Replies (1)
Cell C's replyOfficial
03 Sept 2024, 17:50Dear Caroline Cross,
Thank you for getting in touch with Cell C.
We sincerely apologize for the inconvenience caused and for any confusion regarding the debits on your account.
Your concern is important to us, and we have logged a ticket to investigate the unauthorized debit and clarify your contract retention dates.Our team will prioritize resolving this issue as swiftly as possible.
Kind regards,
Cell C | NZ
Thank you for getting in touch with Cell C.
We sincerely apologize for the inconvenience caused and for any confusion regarding the debits on your account.
Your concern is important to us, and we have logged a ticket to investigate the unauthorized debit and clarify your contract retention dates.Our team will prioritize resolving this issue as swiftly as possible.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply03 Sept 2024, 17:50
Official
Dear Caroline Cross,
Thank you for getting in touch with Cell C.
We sincerely apologize for the inconvenience caused and for any confusion regarding the debits on your account.
Your concern is important to us, and we have logged a ticket to investigate the unauthorized debit and clarify your contract retention dates.Our team will prioritize resolving this issue as swiftly as possible.
Kind regards,
Cell C | NZ
Thank you for getting in touch with Cell C.
We sincerely apologize for the inconvenience caused and for any confusion regarding the debits on your account.
Your concern is important to us, and we have logged a ticket to investigate the unauthorized debit and clarify your contract retention dates.Our team will prioritize resolving this issue as swiftly as possible.
Kind regards,
Cell C | NZ
Best regards,