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Peter H

1 reviews | Active since Oct 2018

04 Oct 2018, 16:34

cell c and metro fiber in Sunninghill - bad combination

More than a week that my fiber connection at home has been off. Spoke to cell c call center agent again today and she was no help apart from giving me the contact email to cancel my agreement with cell c.

A few days ago a metro fiber tech was at my place and he replaced the router saying it will work in 5min. the 5 min has turned into 3 days already. so how can a business be successful if a call is logged and it takes them 6 days before a tech is sent out and then another 3 days after it still doesn't work with no worthwhile feedback.

0
Replies (5)
Cell C
Cell C's reply05 Oct 2018, 07:21
Official

Good morning Peter

We apologize for the poor service you have experienced and inconvenience caused.

A team member will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply05 Oct 2018, 10:06
Official

Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.

Regards
Cell C | PN

PH
Peter H's update09 Oct 2018, 12:11
Reviewer Update
Thank you Rehan Sharif form cellc for sorting my connection. I appreciate your assistance.
Cell C
Cell C's reply09 Oct 2018, 12:57
Official

We appreciate your positive feedback and are delighted to hear that you have been assisted.

Have a lovely day further.

Regards

Cell C | DA

PH
Peter H's update20 Oct 2018, 13:06
Reviewer Update
PLEASE CELLC. help me with the intermittent internet connection. I have to reset the router now almost every hour now if I want it to work. This has been going on since it was fixed initially but was every morning that I had to reset it, but now it's near constant