CELL C AND INSURANCE CLAIM POOR SERVICE

Good day, I'm an unhappy client. on the 3rd of Jan 2021, I took my device for repair at cell c pan African mall, a lady helped me. A week & half i called the insurance provider which is Hollard to follow up and the device has not been repaired as they said the IME is incorrect yet its the lady who put that IME. I called hollard, i was on the line for about 30-40min for incorrect IME. they said i should callback the store to change IME, thabani from cell c pan assured me that he changed it and put a correct and i asked him to cc me on the email correspond but failed to do so. 26th Jan i called to check how far is the device, i spoke to a nice lady Mpho who said the IME is still incorrect and showed that the device is blacklisted which is not that was an old device. She called other cell c with no luck she still hasn't received the new IME. THIS IS POOR SERVICE, DELAYED FOR 3WEEKS GOING TO 4th YET THEY KEEP ON CALLING ME TELLING ME ABOUT UPGRADE YET THEY CANT FIX THE CURRENT THE DEVICE. I'm so sad that i even shed a tear its been way too long. and the cell c at pan its closed.