CELL C and Homebound Horse Called DATA

Dear Cell C

I trust you are well.

Today I called your call center, I don’t even know why I bothered or why you even have a call center, they do nothing but waste a person’s time and say nonsense things that they hope someone might believe.... surely this is not the intent of a call center.

I called to query how it is that you took 3.5gig of data from my data bundle in the last 24 hours. The original consultant told me it was because I dont manage my data by buying bundles.... I have a whatsapp bundle, a data, and a call bundle..... and I check them regularly to ensure re I am not being ****med by CELL C.

Then when I asked to speak to the supervisor/ team leader she said I used the Internet this morning so I must have used it.... I use the Internet everyday and I dont use 3.5gig in a day.... but what I did do is go over my long list of balance queries and I noticed that once I am under 15 gigs of my bundle you seem to swap algorithm and make my usage go faster... this is NOT OK.

My data Monday 14H39 was 13 13895.89MB My data on Thursday 14H06 was 9537MB My data on Friday 14H17 was 5968MB My data on Saturday ( today) is 2383MB

I DEFINITELY did not use 11 gigs in the last 5 days....( it takes more that a month to use the rest of the bundle but suddenly under 15gig data becomes a horse on a gallop home?) your data validation system is terrible, 30 days to tell me what I already know... that the people in your call center dont know what they are talking about and dint even blush when caught out on blatant lies.... and that data validation is a way to buy time in the hopes that the client forgets about the query. You are *****ing and I will report you to ICASA for investigation.

Please sort this out, I want my data back and I do not wish to wait 30 days for it to happen.

Thank You