Cell c and Hollard ****

Item: Cell C
Rating: 1
Author: Sipho M

I'm a Cell c customer and have been one since 2018. In 2019 I got a wifi router from the company with insurance. 12 July 2021 I was ******, both me and my 10yr old son had guns pointed at us. They took everything we had on us including the wifi router, both cell c and hollard refuse to replace my router and their reason is that from April 1st till July 13th they can't find any records of the mobile router. However I have text messages from cell c notifying me of my Data usage. They still debited my account and took the insurance fee. My question to them is why debit for insurance and I don't have the device and you still refuse to replace it. They sent me an email that is password protected and I can't open it since they didn't send me the password.

Helpful (0)

Replies (2)

Cell C's replyOfficial

16 Aug 2021, 10:57

Hi Samantha

We're sorry to hear that.

One of our friendly consultant will be in touch with you to assist.

^NT

Cell C's reply16 Aug 2021, 10:57

Official

Hi Samantha

We're sorry to hear that.

One of our friendly consultant will be in touch with you to assist.

^NT

Sipho M's updateReviewer Update

18 Aug 2021, 11:32

All I want to know is,will cell c and Hollard pay for my router or not. The response I got from the 2 company is that the reason they are not paying for My router is that from April till July they can't see activity on the router. My question still remains, where was it because I was getting notifications on data usage and I still have those messages. Are you going prolonging this so you can tell me the claim is over 3 months?

At least have the decency to give positive response or do I need to cancel all my contracts?

Sipho M's update18 Aug 2021, 11:32

Reviewer Update