CELL C AND HOLLARD PATHENTIC SERVICE

I sent the attached documents to claim on my cell c insurance , I called your call centre on *** I was told that my claim was rejected due to sim card not on the device when incident took place (my son was ****** on 11/06/2019 ) , the consultant told me that I was supposed to read the terms and conditions ( I mean really now , no empathy on what I just told him) my question is when I took the insurance I was told I was insuring the device not the SIM card , consultant then told me case was sent to TEAM LEADER to access and I will receive feedback in the next 14 working days and they are just administrators for cell c they work for Hollard .

Why must I wait for 14 working days to receive feedback this is really not acceptable service.

I want to cancel both my insurance with Cell C .

I CALLED CELL C CLAIMS DEPARTMENT AGAIN TODAY 1/07/2019 I WAS TOLD MY CLAIM HAS BEEN REJECTED DUE TO REPORTING THE CLAIM WITHIN 24 HRS AND THAT THE SIM CARD WAS NOT IN THE DEVICE , THIS IS BULL**** I WILL NEVER DO ANY DELINGS WITH CELL C AND HOLLARD AGAIN , NO ONE CARES THAT MY SON WAS ******. I WANT MY REFUND ON THE PREMIUM THAT YOU DEBITED ON 25 JUNE 2019.

WESTGATE MALL BRANCH IS ALSO PATHETIC SERVICE NO ONE BOTHERED TO LET ME KNOW THAT THEY RECEIVE THIS STUPID LETTER THAT HOLLARD WROTE TO ME.

Regards Very unhappy customer.