CELL C and FNB

I GIVE CELL C A ZERO RATING I have been a loyal client of Cell C, all my life, not just have I gone through the most horrific experience with them, I may even now be on ITC because of them. In September or October last year, I changed banks from Nedbank to FNB, well FNB is the stirrer of al of this, FNB never did the bank changing properly neither the salary switching, the of the month came, and my salary was luckily still paid into my Nedbank account, where as after FNB had called me to tell me everything is 100% and that the account can be used, they actually caused me so many problems, the account had been block due to FICA documents of which i had sent to them 50 times over and over, all my debit orders bounced, and everything just became one big mess. To cut a long story short, I had to then call all my debtors and change my banking details back to Nedbank, everybody did so, except cell c.. i called cell c on the 28/10/2020 to let them know the bank details need to go back to the Nedbank account, i spoke to a lady and she assured me that this was done. THIS WAS ACTUALLY NOT DONE, and in actual fact the bank details couldn't be changed because their system had some sort of error. The 1st of the month went by, and no debit order for cell c went off, i waited for one week and it still had not gone off, i called again, and i called again and i called again, and i called again, being humiliated being treated like a *********, not knowing my own details, telling me over and over again, that my account information is wrong, continuously having to hold for at least 3 hours a time, having the phone put down in my ear more than over 10 times, i think this is absolutely disgusting from a service provider that are supposed to be top knotch. i am absolutely disgusted in the service of cell c, never in my life have i ever been treated this way or even humiliated, i have never had to go through such childishness in my life before. The whole call centre of cell c are uneducated and do not know what they are doing. I spoke with Vusi, i think he said he was a Manager in the accounts department, he told me that there was nothing he could do and that i had to pay the outstanding amount before i could upgrade my phone, at this stage i was livid, i had probably been through the whole call centre, not even a Manager could assist me, in fixing my account details. After a period of at least 8 weeks, someone with some brains called me and helped and eventually fixed my account details, however I still could not upgrade my contract with cell c, becuase of course i was now in arrears, and i still am because of their negligence, their *********** staff that do not know how to do their jobs, that cannot direct in any direction to speak to any Managers, DOES CELL C OPERATE IN SUCH A UNORGANISED INSTITUTE, HOW CAN YOUR CLIENTS, THAT YOU TREAT WITH DISRESPECT GET HOLD OF MANAMGENT WHEN THEIR FRONT LINE OF THE COMPANY ARE SO ***********? SUCH A BIG COMPANY, it kind of makes me wonder, is there any good help out there these days, by any big companies, as well as FNB, i am very disgusted!!!!! I now sit with an account that is in arrears because of *********** people, who keep debiting my account, as and when they wish because of their negligence, because of their negligence i get treated like someone that owes you money.. I want this account cancelled as of immediate effect, and i will pay it off, as and when i please. I won't ever use your services again!!!!