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raeesa A

1 reviews | Active since Aug 2012

28 Sept 2015, 13:40

CELL C AND FINRITE PATHETIC SERVICE

i called C surance today the 28/09/2015 to cancel my cellphone insurance. the call was fine until i was advised that there will be 1 more payment i have to make on the 30/09/2015. I immediately asked the consultant Lindiwe why ?? she advised that i have to give a 30 days notice period before cancelling. i then asked her to please tell me on which page of the POLICY DOCUMENT on the cell c website does it show that i have to give 30 days notice. SHE WAS UNABLE TO SHOW ME WHERE!!!!! <br> i then requested to speak to her team leader . Masego who argued with me for 25 minutes.. stating that the website is not updated as there were changes made to the policy from 1 April. after much arguing she began to laugh at me, i requested to speak to a manager and she was not available. <br> <br> please CELL C and FINRITE explain to me how your website offers me the service to download the policy document and then when i call your call centre i am told the Websites document is outdated. <br> <br> i want this policy cancelled and i am not going to pay 1 more installment. insurance is paid in advance and that means i will have 1 more month to claim from you should i pay.<br> <br> I REFUSE TO PAY FOR 1 MORE MONTH!!!

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Replies (1)
Cell C
Cell C's reply28 Sept 2015, 14:16
Official
Hello raeesa1402,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN