CELL C AND FINRITE ARE USELESS

Yesterday I went to a Cell C store to do a Sim swap and an upgrade. I asked the lady to check what devices do I qualify for, she checked. The time was 17:36, she then responded \ upgrades take longer and we close the store at 17:45". Ho is that my problem...I drove to the ****** store in the 1st place!! I insisted that I want the phone anyways. Then she told me the \""CAGE\"" was closed and takes time to reopen. I responded \"" I am willing to wait\"". She went to the back and suddenly the phone was not available in stock.<br> <br> 2nd issue I have with Cell C/Finrite. On the 31/08/2015 I sent claim forms to Finrite - till today the claim has not been settled. their call center number doesn't work *** (subscriber Not available on the MTN network). The issue is that on their systems it shows that I took insurance 31 days after I received the device. The phone was delivered to me in August 2013 and insurance was part of the package. S I really don't understand what the issue is!! They no want me to pay an additional R950 excess for their administrative bungle. Finrite does not even provide feedback<br> """