*********** cell c and false information

For more than a month have i only had the worst experience with cell c. I received a call from one of their consultants Trevin stating that i am due for an upgrade. We went through everything where we decided on a certain package of 6000minutes, 10gb of data, a A73 handset and a galaxy5 watch. On the recording its clearly visible that i asked not only once that i want all the benefits to be allocated to my current number i have with cell c, because thats the number we are upgrading, he assured me that it will be. 2 weeks later i receive my handset.... not my galaxy 5 watch.... when the new mo th came i received only 5gb of data to my existing number. When i called in to find out what the issue was, this consultant, opened an additional contract of almost R1300 and upgraded my existing number where i get 5gb of data and something like 1000minutes for an ammount i am not even sure of. The day when he called i said what i want to pay and that arrangement was not met, and the second contract as well. When i called in, the only excuse was that i agreed to the terms and conditions, yes i agreed to the terms because i asked the questions to be clear about the upgrade and this Trevin did not meat his part of the deal, he was even so nice to add me on whatsapp and i could call him with anything, but when i raised the complaint he just blocked me.

I tried to cancel my contract, my existing number so i can do a number change, but cellc wants to penalise me for their incompetence and lack of professional support. I have never in my life experience this bad service from any other service provider, they sold a product to me under false information and they do not take responsibility for their actions.

I hope cell c reads this, and understand how disgusted i am with their service