Cell c and extremely poor service

Good day

I'm not sure if you guys remember my previous review regarding Cell C. This would be my second review. After the first post, the following day I received a call from an agent from their customer service department. This lady was trying to explain to me what has happened. The more I asked her why they wanting to hold me liable for their own wrong doings the more she could not answer me. Eventually someone from the finance department contacted me. Again I explained what happened and that I was given wrong information since day one. The more I was told that unfortunately the only thing they can do is listen to the calls but they were supposed to tell me after the 3 months payment relief I was supposed to pay extra on my installment to bring down the big amount. Eventually we came to an agreement that I will pay x amount till end February for the 3 months that still needed to be paid as well as the one month's installment of the contract that's still active. The lady told me she will sms me an email address to send the payment amount to yet I never received it but paid the first amount as agreed to on the call in December.

The week of the 15th a sms was sent to the contract that is still active to say arrangements should be made otherwise the line will be disconnected. When phoning in to the call Centre I get told there is a note on the system that arrangements is in progress and then the lady told me she will flag it so that someone can call me back which never happened.

On the 21st of December an sms was sent to say the application to cancel the contract was approved and will be terminated on the 21st. To top it off I never app**** to have it cancelled. When I called the call center again they told me I need to go into the store to have them reactivate it. When I went to the store on Sunday as I was in isolation with my daughter since the 20th, the lady in store calls the call Centre and then pass the phone to me as the agent wants to speak to me. I explain to the lady what has been happening since day one and the mails sent and calls that was made. She then tells me my line can't be reconnected as my account was handed over. I asked her how is it handed over if I made arrangements then she says there was no arrangements made. I even asked her why cell c is holding me liable for their wrong doings and then she tells me she can't take the blame for someone else's mistakes. I should call the debt review department and they will be the only ones who can assist me. She then gave a number to call but for the past 3 days I can't get through to them. I call the number and press option 4 and every time it says I'm being transferred but in the same time I get told they are experiencing technical difficulties and should call back later.

I'm now being billed for cancelation of the contract of which I did not even apply to be canceled. My account still reflects as arrears and then to top it off Cell C messed up my credit record. That bill now comes to almost R6000. The thing that makes me even more upset about all of this is that some of the people I spoke to that works in the call center said they will make a note on the system yet their never seem to be a note when speaking to the other agent. Which make me feel like no one actually do what they say they doing.

Can someone please tell me what is the best way to go about this as I'm probably going to end up in hospital because of Cell c.

The lady in store gave me a number for Icasa but when calling it, it just gives email addresses for different queries. I even mailed them but not a single response. So please can someone assist me.

Please advise Lindsay Johaar