Cell C and Csurance are *****ing our money

<p>had a devide covered by Csurance which is part of Cell C. when i cancelled my Cell C account last year september, ladies in the store said nothing else would be deducted at all. all that needed to be done was pay up the current outstanding bill which was done promptly in store.</p> <p> </p> <p>now i find out 9 months later that Csurance is still claiming insurance for a gadget thats not in use, for a contract which when signed up was meant to last the two year timeline that the phone contract with Cell C was meant to last. why then are they still taking money off the account.</p> <p> </p> <p>then when you follow up agent says but the insurance can be still paid even if contract ended, for another device. That is utter ******* because firstly no details of the new device have been put forward for insurance in the first place, and secondly if my new device gets ******, Csurance will say insurance is for the old device, and not pay or refund me for a my current device.</p> <p> </p> <p>am still waiting for the so called follow up, with no one coming back to me with any kind of feedback, and when you call the Csurance number directly, no one ever answers. probably too busy out having lunch eating out money!!!</p>