Cell C and Cinsurance DONT EVER USE THE BOTTOM FEEDER SERVICES

I am honestly disappointed and disgusted by how Cell C or Cinsurance treats their clients. My phone got ****** 2 months and i immediately informed the police, Cell C and Cinsurance as they'd promised in the contract it would be replaced in 2 weeks time. What they didnt bother to clear up is which year? I've paid the excess amount and sent my proof of payment numerous times and everytime i call, i am greeted by call agents that believe THEY are doing YOU a favor when its their damn Jobs to assist u, then i get put on hold for 10 minutes which in turn cuts the call. I have called through 5 times today. 1st call, yes your payment was received (call cuts) 2nd call, You need to choose a phone to be delivered, please hold while we check the devices(call cuts) 3rd call, Please advise where it should be delivered,Please hold while we check the branch (call cuts) 4th call, You account "MIGHT" be in arrears, please hold (Call cuts) 5th call, Apologies your account is not in arrears (DUH) but we first need a confirmation letter to confirm this, call back on friday to check the progress of your claim

IT HAS BEEN 2 FU*KING MONTHS WITHOUT A PHONE, BUT GUESS WHAT STILL GOES OFF? THE MOTHERFU*KING DEBIT ORDERS!!! I PAY EXTRA FOR INSURANCE AND WHEN ITS TIME TO PAY UP, I GET GIVEN THE RUN AROUND... I WANT ANSWERS CELL C AND CINSURANCE