cell C and cell c insurance totally sucks

Actually I want to rate them minus 100. My child was in an accident Saturday morning 1 October and his router got ******. We realised this on Sunday and I tried to blacklist it online but was advised to go to a branch which I did on the 3rd. Was told it will take 48 hours to get a blacklisting number. I kept on asking feedback and finally inisted on the 12 at Westgate Cell C I need the blacklist number and was given the number. Went to the police station and got a case number and then went back to claim. So was told to phone the Friday - my documents were not there. Went back to the branch. Call the insurance on Monday they said. Did so. The imei numbers did not match on Monday. Back to the branch. The correct imei number was forwarded. Call the insurance on Tuesday they say. Now on Tuesday I need to submit a motivation on why blacklisting took so long. Yet I have the papers to proof when I submitted it. I call Westgate - Doris who's assisting me will only be in tomorrow. Please come back then Im told. In the mean time I pay my contract and the insurance and ..... they keep on stalling with ineffective processes and red tape. I ask I want to complain may I speak to someone - ...... sent an email mam. ... and now tomorrow they will have something else. I know I will not be renewing any contracts with Cell C

Oh please tell me your service is excellent becasue I think it sucks big time - as a matter of fact I think there will not be a response to this or my email.