CELL C AND CELL C INSURANCE IS PATHETIC

STILL NOT SORTED OUT!! I'M FOLLOWING UP WITH CELL C INSURANCE NOT ONE PERSON THAT WAS SUPPOSE TO ASSIST ME, PHONED ME BACK. A LADY FROM CELL C INSURANCE PHONE ME LATE FRIDAY NIGHT SAYING SHE WILL PHONE ME BACK THE NEXT MORNING SATURDAY (THE 23 MAY) I'M STILL WAITING FOR HER TO PHONE ME BACK. THEN A GUY FROM CELL C KEPT ON PHONING TELLING ME HE IS HERE TO HELP ME AND I SHOULD PUT PRESSURE ON THE INSURANCE AS WELL AND I WILL HEAR FROM HIM ON MONDAY I'M STILL WAITING. SO I PHONE CELL C INSURANCE ON SATURDAY AND I WAS TOLD TO PHONE BACK ON MONDAY. MONDAY I WAS TOLD TO PHONE BACK LATER AS THE CLAIM IS NOT SHOWING YET PLEASE PHONE BACK LATER. SO I PHONE BACK AT ABOUT 2PM AND I WAS TOLD I NEED TO PHONE BACK ON WEDNESDAY TO CONFIRM WHAT THE EXCESS IS. SO TODAY THE FIRST STORY OF THE DAY I NEED TO PHONE BACK AT 12 TODAY. WHEN I PHONED NOW 2ND STORY 12:50 I WAS TOLD I NEED TO PHONE BACK ON FRIDAY!!!SO I TOLD THE LADY THIS DOES NOT MAKE SENSE AS THE GENTLEMEN THIS MORNING TOLD ME A DIFFERENT STORY. THEN I WAS TOLD TO HOLD ON. SO SHE SAID SORRY THE EXCESS IS R*** AND WHEN I MAKE THE PAYMENT IT WILL TAKE ANOTHER 7 - 14 WORKING DAYS ***FFFFFFFFFFFFFFF!!!!!!!!!!!! HOW IS THAT POSSIBLE ??? WHY IS THIS TAKING SO LONG??? IF ITS NOT THE ONE ISSUES WITH THEM CLAIMING I CANCELLED MY INSURANCE TO THIS ??????????????? I took my phone to Cell C head office in JHB to be repaired under Cell C Insurance. I have been paying insurance every month and according to Cell C insurance I cancelled my insurance which I never did and take note I have been paying insurance every month. Then I was told I need to send my BANKING STATEMENTS to them. WHYYYYY. Then I phone Cell C Repair center again and they confirm my insurance is showing active and I should do what cell c insurance told me and send the documents.. After 2 hours of phoning Cell C repair Center and Cell C insurance giving me ten different stories on what to do. AND I THE CUSTOMER has to resolve the problem not CELL C WHOM i'm paying every month for a insurance. Today I took a chance to start this process of struggle to get this sorted out with useless CELL C. I was told by the CELL C insurance they cannot assist me because I don't have I ticket number I need to send them the SAME CLAIM Forms I completed on MONDAY AT CELL C head office before they can assist me. It shocks me that this is the level of customer service Cell C is giving and making it so difficult for such a simple thing to be sorted. I the customer has to sort out their internal issues !!!! CAN SOMEONE please help me sort this out as I need my phone for WOR****!!!!! If I don't work I cant pay my bills. CELL C is quick to get their money from your account but if CELL C has to assist customers they don't want to !!!! They give customers the run around's!!