RT
Rele T

1 reviews | Active since Dec 2020

01 Dec 2020, 17:58

Cell c and capitec.

I cancelled m contract in July 2020 and they kept on taking money from my account. I told them about three times to stop, but they would just continue taking money from my account to pay for an account I kept on telling them is cancelled. Each time they said they would stop taking money. I didn't use the card while I thought it was successfully cancelled but still paid. They never reimbursed me for the money they *******ly took. Capitec told me I could stop or reverse the debit order but it would cost me and that it is not guaranteed when you put stop a debit order that it will definitely stop, even if you put a stop to it. Woooow. So with the last debit order they took, it was R53, for what I would not know. That was devoted in Novemer 2020. The previous debit order I reversed it even if it charges me, I am quiet sick and tired of the principle of being debited.

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Replies (1)
Cell C
Cell C's reply01 Dec 2020, 18:12
Official
Good day Rele 

Thank you for reaching out to us. 

We will refer this matter to our Support Team for assistance. Apologies for the unpleasant experience. 

^NT