1 reviews | Active since Sept 2017
Cell C and C Surance - Terrible service (Who does your process compliance?)
Once again the worst process to claim for a repair with Cell C and C-Surance.
Handed in my phone for repair: 23 Feb 2021
I specifically mentioned I have insurance. I now see the Insurance Information says: Not covered.
This is not the first time that this type of thing happens with Cell C and C-Surance. The agent at Cell C Cradlestone Mall should be held accountable.
The consultant's name is Sibusiso.
I received a text the same day: Your device has been booked for repair: GPKRU402483.
The day thereafter I received another text: Your device is queued for assesment.
I called them on 1 March, asking for any feedback. They keep saying they will call with a quote which I need to approve, Then pay excess fee etc and the repair can go ahead.
To this day nothing. If this service continues I will expect a new device as this has been more than a week with no feedback.
Since they are also not completing their job they will also receive a review. I hate doing this, but it seems the only possible way to receive any help.
Since they are also not completing their job they will also receive a review. I hate doing this, but it seems the only possible way to receive any help.
Please note that our repair process is 21 working days. The device is still within the time frame.
^MM
Please note that our repair process is 21 working days. The device is still within the time frame.
^MM