CELL C AND C SURANCE RIPP OFF!!!!!!

Two months ago I sent my phone in to Kweletsi at waterfall park for repairs,he has been trying to assist me but cant do anything without authorisation from C surance . I sent the claim for to C sure, at first they advised that there is no insurance on the device,I then sent my statement showing the amount being deducted for insurance ,to date no auth,no response,I spoke to Qinisi at C surance on Thursday 24.05.18 I told her to come back to me or i will review on HELLO PETER INSTEAD OF OFFERING ASSISTING SHE ASKED ME IF I WILL BE PUTTING HER NAME ON THERE !!!! no help,emailed Stella Moabella at C SURANCE no response NOT ONE REPLY,C sure is trying to see if the sim was used in the device the time it was damaged they are looking for a beam report to check what sim was in the phone and this taking them two months to check that,The sim was not in the devise at the time of damaged as explained to the saleslady at CELL C Clearwater when I took the contract that the phone is for my niece she will not be using the sim,she advised that the sim doesnt need to be in for the insurance to cover,was this is theft under false pretences or was she just deperate for the sale(her name should be on my contract, I REQUESTED A TEAMLEADER TO CONTACT ME TO RESOLVE THIS QUERY TO DATE NOBODY HAS COME BACK TO MEI want all my premiums refunded so that i can collect the phone from Kwelesti and have it repaired,somewhere I am sick and tired of cell C and will not be renewing any of my two contracts with you i want this insurance cancelled effective immediately i will not pay R130 per month and be messed around by a useless company,I have all emails sent to cell c re this claim and will be taking this further an posting on every social media platform advising people of cell C ripping people off . I ALSO HAVE AN EMAIL WITH A REFERENCE NUMBER IN JAN 2018 CONFIRMING THAT THE INSURANCE WITH C SURE IS CANCELLED PER MY REQUEST,BUT EVERY MONTH LIKE CLOCKWORK ON THE 25TH THE PREMIUM IS BEING DEDUCTED ,TAKING MY MONEY BUT CANT HONOR MY CLAIM!!!!!I WANT ALL MY PREMIUMS REFUNDED SO THAT I CAN PAY TO FIX THIS DEVICE WITHOUT THIS ******* INSURANCE COMPANY AND SERVICE PROVIDER I WILL TAKE THIS FURTHER IF THIS MATTER IS NOT RESOLVED ASAP