Cell C and C Surance - not accountable, unprofessional, terrible service!

i upgraded my contract with Cell C at the end of September and contacted C surance to take out insurance on the new cellphone. it has been one nightmare after the other just to try and get insurance on this device.

i filled in the application forms with Csurance and i was told a couple of days later that i cannot be insured because of a VAS subscription with Cell C and i must send them my contract with cellC. i requested that from CellC - they took a couple of days to get that to me and only when i did call them again a few days later i was lucky enough to find someone who could send it to me immediately. i forwaded it to Csurance and also called the to confirm receipt. was made to wait a few days. I called back still no cover its a technical problem, i must go back to CellC. i went back to CellC, they couldnt help and told me they are escalating the matter because they are not responsible for the problem. i spent hours on hold at CSurance and no one bothers to return the calls. i sent numerous complaints to Cell C via the self service facility and i am only getting messages that my query is being dealt with. The person i have been dealing with at CSurance is Phenyo - she claimed on friday the 6th of October that she is doing the application manually and i would have my policy wording by close of business. i called on monday and still nothing - even worse i was promised a callback from phenyo who never bothered to call. i called cell c again this morning and the customer care agent told me this is not cell c's problem and i must sort it out with Csurance. i lodged a query on the cell c facebook page in the morning and this afternoon i got a call from cell c customer care asking me if i was happy with the resolution of my query! hahaha what resolution? i am so fed up with both cell c and c surance it is not even funny!

what makes it worse is that i am begging them to spend my money - none of this is free! MAD