CELL C AND C-SURANCE DOUBLE DEBIT

Cell c and c-surance have been double debiting my account. I have called several times, emailed bank statements went to the store where I bought my phone in fourways and still haven't received any assistance.<br> <br> I dropped a message on cellc customer care with my details about 2 weeks ago and still haven't received any feedback instead my phone has been cutt off, I can't call or sms anyone.<br> <br> Yesterday I called 084140 and i was told I'd receive an sms with my case number which still hasn't happened, I called again this morning and the call centre agent was very rude.<br> <br> I'm really not pleased with the service simply because it's all in black and white and no one is willing to assist Or process a refund.