Cell C and C-Surance Bad Customer Service

<p>I have been a customer for 2 years since my contract started with Cell-C, the service is appauling. When calling the call centre number ***, the consultants that answer seem demotivated & not interested to assist you with your query.They put me on hold for almost 10min Plus at at any given time checking "Records" I have had 3 consultants who have been assisting me with my current cellphone damage claim( Dineo/Shafee Strauss & worst of all Siphiwe). My cellphone was handed in to the Cell C Northgate branch to (consultant-Zintle)on the 29th April for repairs, no claim form was sent to me( had to find them myself & send them). Secondly, when I called C-surance to follow up,I was told my phone was misplaced and they are not sure where it is & Shafee proceeded to ask me where I left it. I then followed up at the Cell-C branch with Zinhle on the 11th May who also gave me NO hope that my phone will be back any time soon. I am highly dissappointed that customer service at both Cell-C Northgate & C-Surance is so bad to a point that I want to terminate my contract with Cell-C ad move to a competitor as I spend lots of money monthly on both my cellphone bill & cellphone insurance. If customer issues are not addressed, Cell-C will be losing a lot of customers in the near future. I advise some training is put in place to equip your consultants with basic customer servicee s****s.</p>