Cell C and C surance

C SURANCE is a ****....I've been paying my insurance premiums for at least 2 years now. I lost my phone on the 31 December 2018. I alerted the insurance sales consultants (they pretty rude and they don't seem to know what they doing, I spoke to about 4 of them and each time I was given a different response.)

Finally I submitted all documents required. Firstly I was told they needed to update the IMEI number for the phone I lost as they didn't have it on the system, I gladly assisted with them as I had kept the packaging at my house. Now that was done......

4 days later I get a reaponse:

"Good day

Kindly note your claim has been reviewed by Hollard and they have found that it does not comply with the terms and conditions of the insurance. Unfortunately your claim cannot be honoured.

Please find attached hereto the letter from Hollard.

Kind regards Katlego N."

Reason for rejection of claim

1.1.5 Specific conditions of Mobile Equipment cover - the Mobile Equipment must have been used to make or receive a call, or to send or receive an SMS in conjunction with the cellular number that was provided at the time the Mobile Equipment was registered, within 24 hours of a claim event.

I was using the very same device the day it was ****** and I reported it to the police and C Surance the next day...they didn't have it on their system ofcourse, so how are they to tell me.