Cell C and C Fibre do not have Morals

Upon signing up with C Fibre - Cell C 3 months ago , in my agreement it states that 20 meg line includes free black binge with black box for the duration of my agreement, I also have this in writing from the agent who sold me the service, upon over 20 mails, calls and and waiting, i have not had the activation email sent to me for the Black, the C Fibre and Black say i do not qualify, however no where does it state that the inclusion of Black is on a 20 / 20 meg line only, in fact the agent said to me in writing that all 20 meg lines inclusing 20 / 5 and 20 / 10 meg lines include Black Binge Premium, the responses on my enquiries are nil, no one has come back to me to sort this out and i feel this is breech of agreement, that being said they promptly deducted my debit orders in full from my work account that was not even the account details i provided on sign up , all in all Cell C and C Fibre have not played the game i stronlgly reccomend not using their services as they do not care about fulfulling their end of the agreemnet