Cell c and blackdata - 2 problematic terms that will become synonymous with many posts on this site

So as expected Cell C has completely skirted around the main issue I have. 3 months of fighting a case that is clearly their fault, 6 unreturned calls, 6 lost reference numbers, over 2 hours spent on the phone with them, several emails and even a call saying that I will get my refund. Now they say NO!

On the recharge blackdata page, it doesn't say what blackdata is or what it can be used for. I erroneously purchased 100gb of blackdata for R999 because it didn't state what blackdata was. I was under the impression this is their new name for data but as I'm told it can't be used for anything other than the entertainment app and yet it doesn't say that on the page where you purchase it. Why?? Other ppl have also made this mistake and yet they don't correct the issue because that would be admission they have made a mistake. The Ts & Cs there, even call it "data bundle" thus referring to it as normal data. This is a massive issue.

More people are losing their money here for no reason and cell c aren't paying it back. The words *****, false advertising and **** come to mind.

This ref no. has undoubtedly been discarded which means ill need to explain this all again. Ref no. ********** ********** 50 Or contact person Lungile Ntuli

Garon