ZL
Zoya L

1 reviews | Active since Oct 2018

04 Oct 2018, 14:37

Cell C an ***********

My favourite service provider (Hold-on while I try not pull out my hair and shout swear words) to this *********** service provider. I have never been more livid in my life, to deal with such a pathetic company, a group of employees that absolutely nothing.

1st of all, it does not make sense to cancel ones contract and put it on pre-paid and allow them to have benefits of a contract it makes no F***ing logical sense. You can't bill anyoe two months later. Imagine paying off a car that had no balloon payment and next thing you are being harassed for a payment and your account being debited, you had no clue about. Trust me you would be anger!!!!!

2ndly your employees who do not advise us customers correctly about cancellation fees should be liable for their stupid mistakes. Take it out of their salary it's their F***-up that got me so ****ed-off in the first place.

3rdly No one at Cell C really knows what they are doing. When you F***-up and incorrectly debt my account that my dear friend is not my f***ing problem you can't roll over that incorrect invoice to the next month. You must be liable for own mistake. People do not budget theirs months not around you. So if you cannot do a thorough job then you are liable not a customer.

4th I have been back and forth speaking *********** agents whom cannot give me my voice recordings, neither resolve this issue. And the managers are forever in a meeting.

I am beyond upset and humiliated by your pathetic service. Cell C has messed up not only my budget but has put in debt that I have never asked for. Never have I not paid my account and then you pull this bull**** on me. I paid a large sum of monies in my account to cancel my contract but that does not seem to reflect.

Please note that I am not liable for your carelessness and stupidty, you can kindly rectify and pay my bill yourself as well as my bank charges

Kind regards

0
Replies (4)
Cell C
Cell C's reply04 Oct 2018, 14:59
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,

ZL
Zoya L's update04 Oct 2018, 15:32
Reviewer Update
I am sick and tired of your constant apologies. Really I am sorry does not help your ***** up
Cell C
Cell C's reply05 Oct 2018, 11:19
Official

Maropeng has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert back with feedback.

Regards
Cell C | PN

Best regards,

ZL
Zoya L's update26 Oct 2018, 08:45
Reviewer Update
Mr Motana, I have sent you countless email regarding my contract. I have yet to hear from you.