bW
brian W
1 reviews | Active since Sept 2014
17 Dec 2020, 08:43
Cell C an absolute waste of time and money
Cell C has taken the liberty to suspend my cell phone contact and incorrectly bill me three times the normal amount. The call center is so terrible that the agents cant help you as they are never answering the calls and when they do answer they are no help what so ever... They are rude, *********** people who just slam the phone down in your ear. I am absolutely disgusted in their approach to customers. They have made a billing error and they cant justify the amount so they just suspend your phone without any warning. Now you cant get hold of these people to rectify their mistakes...
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
17 Dec 2020, 09:00Good day Brian
Please accept our sincere apologies for the unpleasant service experienced.
One of our Social Media Consultants will contact you and assist.
^NZ
Please accept our sincere apologies for the unpleasant service experienced.
One of our Social Media Consultants will contact you and assist.
^NZ
Cell C's reply17 Dec 2020, 09:00
Official
Good day Brian
Please accept our sincere apologies for the unpleasant service experienced.
One of our Social Media Consultants will contact you and assist.
^NZ
Please accept our sincere apologies for the unpleasant service experienced.
One of our Social Media Consultants will contact you and assist.
^NZ
bW
brian W's updateReviewer Update
17 Dec 2020, 11:16Thank you for the acknowledgement, However no body has contacted me. All I got was an SMS with a reference number....... So I guess I must just wait until this issue is finally resolved... who knows when that will be???
bW
brian W's update17 Dec 2020, 11:16
Reviewer Update
Thank you for the acknowledgement, However no body has contacted me. All I got was an SMS with a reference number....... So I guess I must just wait until this issue is finally resolved... who knows when that will be???
bW
brian W's updateReviewer Update
21 Dec 2020, 09:36This is the fifth day and I am still waiting for someone to contact me in regards to the complete mess up from Cell C... They still haven't reconnected my phone and still insist I owe them for 3 months yet they cant prove to me this unbelievable amount. If I am not contacted today to sort this issue out I will be taking this to the consumers act. I am fed up with this **** service.
bW
brian W's update21 Dec 2020, 09:36
Reviewer Update
This is the fifth day and I am still waiting for someone to contact me in regards to the complete mess up from Cell C... They still haven't reconnected my phone and still insist I owe them for 3 months yet they cant prove to me this unbelievable amount. If I am not contacted today to sort this issue out I will be taking this to the consumers act. I am fed up with this **** service.