1 reviews | Active since Sept 2014
Cell C allows SMSnet to deduct bill my account
<br> I am beyond irate right now.<br> <br> I've just discovered 10-09-15 that Cell C has been allowing an external company SMSnet to bill my account.<br> I'm such a fool for not checking my statements but it's only because I am unable to open the documents sent to me via email. Even on the statement it appears as if it is a normal charge charged by Cell C. As per the call centre agent I spoke to, she advised that they have no info regarding this company and unable to communicate with them directly, however, she has cancelled the subscription. Cell C just receives an instruction to bill they have no relation to this company. I HAVE NEVER SUBSCRIBED TO THIS I HAVE NO IDEA WHAT IT IS ABOUT EITHER! As per their records I have been subscribed since 2013! Charging me R3.00 per day (I sold the phone in question in 2013. I'm appalled that Cell C will allow a 3rd party to just deduct money or bill on my account. Howcome there's no billing authentication required. I requested proof from SMSnet that I subscribed and all that I received was a history and charge log sheet - THIS MEANS NOTHING! I will be taking legal action, I doubt highly that the NCA will tolerate this. Cell C this is shocking! Refund!
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We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
