Cell C allowing ********* to ***** from us even after they have been notified of *****

This has become an extremely annoying situation, I have previously posted on here with regards to Cell C allowing ********* to take contracts out on my husbands name. We realised this as money kept coming off my husbands account.

We did not know how to get in touch as its almost impossible to speak to someone at Customer Service with all the options you need to go through. So I put a post on Hello Peter. Funiwe from Cell C gave me a call and then gave my husband a call to find out what is happening.

She told us we need to get an affidavit advising that its not our account and then she will send it to their ***** department and we will be notified when it happens again.

At the end of April we had another R2700 come off my husbands account, I emailed Funiwe, she did not get back to us. We then decided to change my husbands bank account details. And last night we received a sms saying my husband has been handed over to debt collectors due to money outstanding.

Firstly how on earth can this happen, Cell C is a massive company, but things like this happen. You are allowing ********* to ***** from us and when we try and sort it out you ignore us and allow it to continue.

Firstly, is this another account that has been opened? If so, why has the ***** department not put a stop to it.

Secondly, if its the excisting account, why was it not cancelled when we spoke to Funiwe.

Thirdly, why are you allowing ********* to open accounts in our name, what vetting process to do you through. It seems to be too easy to open an account.

Lastly, Why has Cell C/Funiwe not gotten back to myself or my husband.

Its absolutely disgusting, now our Credit Record is being dragged through the mud as you cant do your job properly.

If this does not get sorted we will have to take legal action.