Cell C Alberton

I went for an upgrade on the 12 Dec 2017. I upgraded to the new Nokia 5. I had the phone for 3 day's and it started giving problems. I took the phone back on the 15 Dec 2017, where I have advised the Cell C staff of the problems that I experienced with the phone. I also made it clear that I don't want the phone and that they should give me a new different phone. Cell C has a 7 day policy which is stated on the contract, that should there be any problems with the phone it can be returned within 7days and the customer will be given a new phone.

a Gentleman by the name of Sebastian assisted me and advised that I will receive a brand new phone. He completed a job card, but it was incorrectly done. My phone was sent for repairs, and I never asked for the phone to be repaired.

I went back to the store on the 27 Dec 2017 and the phone was still there, never sent back. I made it clear again that I didn't ask for the phone to be repaired, and requested for a new phone. They never assisted.

Today, I went back to the store to find out what is happening and they made calls to the head office. Head Office advised that the store is at fault and a follow-up will have to be done today after Head Office had a discussion about this matter.

Sebastian who assisted me is no where to be found, he hasn't been back at work for a number of days.

I am going back to the store today, and the store will not close their doors until I receive a new phone.

I am utterly disgusted and beyond disappointed in how this matter was dealt with.