1 reviews | Active since Sept 2019
Cell C - aka Worst most *********** company in South Africa, possibly, the world.
Cell C is the worst company in the world. I had a standing arrangement with them that my 2 cell phone contracts would get debited from my account on the 15th of each month. All of a sudden the debits stopped happening, and I was left to EFT them the payments as they stopped doing it. When speaking to a consultant , I was advised that there had been issues with the system which debits users accounts. this has been going on for months now. Suddenly in March on the 26th my account is debited for more than the contract amount.
My contracts are now up for renewal, and I have decided that I am so sick and tired of Cell C that I would rather not renew them, but go with another service provider who I have my personal phone with, and who I have been a customer of for more than 20 years. When I phoned previously I was told I need to cancel in April and give 30 days notice. So on Friday I sent through my cancellation email to customer services.
Today I received a phone call from a person telling me that my account is in arrears and cannot be cancelled until the arrears are up to date. I mean, really? The level of incompetence does not surprise me as this is all I have experienced for the last 10 years... I asked the person to email me statements back from December 2021 to current so I can see what she is referring to, and I will in-turn send her all the pop's for the EFT's I had to do as my account wasn't debited.
Upon inspection of the statements I came to realize that not only was my account not debited, I was in-fact charged a R70 penalty for failed debit orders at the beginning of each month, when my debit order is set to go off on the 15th of each month.
How do you make arrangements to have a debit go off on the 15th, and then it doesn't go off. And then you EFT the money.. and then they still charge you for a failed debit order, which never went off in the 1st place....?
The level of stupidity here is beyond me to be honest. No wonder this company is doing so poorly compared to other service providers.
Furthermore, I have made all payments from December to March as I told the consultant I spoke to earlier, so there is no outstanding amount like your stupid system says there is.
Amount to be paid from December was R1920 & I have made payments of R2054. Meaning I am in credit of R134, Because you cannot bill me penalty charges for your systems incompetence.
Please cancel my damn accounts with you so I can be rid of this incompetence and annoying company.
The level of service is non existent. you ask for information, information gets given and then you tell me there is nothing you can do and that I am liable for charges deducted from my account incorrectly. Late debit penalties charged to me because one of your consultants gave me the wrong information when I asked where to EFT the money to. Incorrect reference number given. Now you saying that is my fault because you didn't allocate the payment, and then you tried to deduct 2 months off from me every month since then....
I wonder why no one from Cell C tried calling me to discuss this with me....you guys have my cell number. Its on the system cos every ***** I've spoken to tells me my Vodacom number is there.....YES I SAID VODACOM....COS I WOULD NEVER USE YOUR **** NETWORK.....WITH YOUR **** SERVICE....
Vodacom looks after their loyal customers.....20 years i been with them...not an iota of a problem. Even when I lost my job and was forced to missed payments. No problems.
Your dumb ass company on the other hand.....no point in repeating myself and wasting my breath.....That's all I seem to be doing. Every day another consultant, explain the situation all over again.....1 would think that if a case gets assigned to a consultant, that consultant should follow through with the case to save the customer explaining the same stupid **** over and over.....but no. I guess not.
Anyway ive said enough. I cannot wait until you cancel my contracts and I will be rid of this cancer forever!!
The level of service is non existent. you ask for information, information gets given and then you tell me there is nothing you can do and that I am liable for charges deducted from my account incorrectly. Late debit penalties charged to me because one of your consultants gave me the wrong information when I asked where to EFT the money to. Incorrect reference number given. Now you saying that is my fault because you didn't allocate the payment, and then you tried to deduct 2 months off from me every month since then....
I wonder why no one from Cell C tried calling me to discuss this with me....you guys have my cell number. Its on the system cos every ***** I've spoken to tells me my Vodacom number is there.....YES I SAID VODACOM....COS I WOULD NEVER USE YOUR **** NETWORK.....WITH YOUR **** SERVICE....
Vodacom looks after their loyal customers.....20 years i been with them...not an iota of a problem. Even when I lost my job and was forced to missed payments. No problems.
Your dumb ass company on the other hand.....no point in repeating myself and wasting my breath.....That's all I seem to be doing. Every day another consultant, explain the situation all over again.....1 would think that if a case gets assigned to a consultant, that consultant should follow through with the case to save the customer explaining the same stupid **** over and over.....but no. I guess not.
Anyway ive said enough. I cannot wait until you cancel my contracts and I will be rid of this cancer forever!!