WK
Wilma K

1 reviews | Active since Mar 2014

07 May 2017, 09:15

Cell C Airtime vanishes into thin air

<p>My experience with Cell C is this: when I load airtime it dissappears for no reason. My latest transaction was done last night when I bought R10 airtime (I buy the least I can, because I loose it anyway) and 100 MB data,online through FNB banking. </p> <p>Today, after I had sent only one sms, the airtime balance is 1.73 and the data is 78 MB. Customer services tells me that the data (R 29) was taken from my airtime (R10 plus their generous supply of 20.00 bonus airtime ) that is why my airtime has been depleted. How is this possible??? In other words, I paid for the data online and then it was taken from my airtime???? I am done with Cell C and do not trust them one bit. They can never give me a satisfactory answer. I load airtime for safety purposes when I go on the road (I never make calls otherwise) and when I need to make an urgent call, there is no airtime available. The word for this is theft. I have no idea where the missing data went, having only 78 MB this morning. I buy an WA bundle every month for R12,50 , so that does not come off my data................</p>

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Replies (1)
Cell C
Cell C's reply08 May 2017, 07:23
Official

Hi Wilma

We will get one of our data specialists to investigate this matter and provide feedback. A data validation report will be done and you will be advised accordingly.

Do expect communication.

Regards

Cell C | PN