TM
Tshepang M

1 reviews | Active since Jul 2021

12 Jul 2021, 21:01

Cell C Airtime ****

I got a cell c simcard and opted for home broadband to be able to buy the home connect flexi data and connect using my router. I usually but R200 airtime and buy 100GB data roughly every 2 weeks. Everything was well until today I bought airtime bought the dat and received sms that it had been purchased. Only to my suprise the data never got loaded and my airtime was 0.29c when I called cell c customer care they told me "apparently I have 27 subscription" how when the sim card is always on the router. They then sent me an sms to cancel the subscriptions which shockingly said I only have 8 subscriptions and they are all Cell c. CellC Funny&Wacky Video, CellC Games. They are all cell c subscriptions which I have no idea who activated them. Painfull part is when calling it the customer agents were so rude telling me that's what they see and refused when I asked to escalate the matter. Cellc is running a **** of de*****ing customers of their airtime I'm so disappointed!!!

0
Replies (3)
Cell C
Cell C's reply13 Jul 2021, 08:41
Official
Hi Tshepang Modise
Thank you for contacting Cell C. 

Did you dial *133*1# to have the subscriptions cancelled? 

Regards
^MP

Best regards,

TM
Tshepang M's update13 Jul 2021, 11:22
Reviewer Update
Yes I did and it was all your subscriptions no 3rd parties.


TM
Tshepang M's update13 Jul 2021, 11:23
Reviewer Update
This also doesnt change the fact that I'm still de*****ed of my money