SJ
Sean J

1 reviews | Active since Oct 2017

12 Oct 2017, 14:00

Cell C Airtime *****

I bought R10 airtime voucher from my local tuck shop. The voucher was sealed I had to tear the sides to open it. I tried numerous times to enter the air only to get the voucher invalid response. I call the call centre. After check the voucher details (seriel number, last five digits of voucher number) The agent confirms the voucher was legit but the airtime was already used by another number he couldnt confirm. He then informs me that Cell C does DUPLICATE voucher numbers and he couldnt help. Tells me to take the voucher back to the shop for a refund. So the Somali shop owner goes " HAHAHA No my friend, No refund for airtime!" This was the last straw from Cell C. Porting to Vodacom!!!

0
Replies (5)
Cell C
Cell C's reply12 Oct 2017, 14:45
Official

Good afternoon Sean

Cell C does not duplicate voucher numbers, we will get one of our team members to validate this for you.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply12 Oct 2017, 14:45
Official

Good afternoon Sean

Cell C does not duplicate voucher numbers, we will get one of our team members to validate this for you.

Regards

Cell C | PN

Best regards,

SJ
Sean J's update12 Oct 2017, 16:03
Reviewer Update
So explain : So how was my sealed voucher pin already used??? HUH? HUH? HUH?
Cell C
Cell C's reply13 Oct 2017, 07:55
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply16 Oct 2017, 09:03
Official

As per feedback, you confirmed that the shop owner has assisted with this matter. Kindly forward the store details to Lungile.

Regards

Cell C | PN

Best regards,