LB
Lance B
1 reviews | Active since Nov 2018
16 May 2022, 13:00
Cell C Airtime Bought useless!!!
My father just passed away and I need to contact the insurance company which only lists a 0860 number, I knew from the past that I cannot use my free mins to call this type of number, so I Bought R200 airtime specifically to call the 0860 number, only to find out that it won't work anymore either.
How am I supposed to call important numbers during an emergency from Cell C ? This needs to be addressed as you are not giving your clients the service they are paying for, which is against the Consumer Protection Act.
Please respond to me URGENTLY.
Lance Banks
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
16 May 2022, 14:35Hi Lance
Thank you for contacting Cell C.
Is this *** the number you purchased the airtime on?
Regards
^MP
Thank you for contacting Cell C.
Is this *** the number you purchased the airtime on?
Regards
^MP
Best regards,
Cell C's reply16 May 2022, 14:35
Official
Hi Lance
Thank you for contacting Cell C.
Is this *** the number you purchased the airtime on?
Regards
^MP
Thank you for contacting Cell C.
Is this *** the number you purchased the airtime on?
Regards
^MP
Best regards,
LB
Lance B's updateReviewer Update
18 May 2022, 10:12Hi
Thank you for responding, I really appreciate it.
Sorry for the delayed reply, but I have since got sick with Covid and am off ill.
In answer to your question, Yes that is the correct number ***), I bought R200 airtime, then when I still could not get through to the 0860 number for Metropolitan, I sent R50 to my Cell C contract Number - ***, But the same thing happened when I tried to call the 0860 number again.
I then asked my sister to get her husband to try and call the same number from his office, which has a landline, just to check that the problem was not with the 0860 Number. However, it worked perfectly for him when he dialed the number. Unfortunately, I am the only one that can speak to them as the executor of the estate, so I still need to be able to call them, right now i have only been able to email them. and I am still waiting for a response.
The urgency is that it is to get his pension paid into my mother's account from the end of May as the policy now falls to her, and it is her only source of income, so i really need to get it sorted out as soon as possible.
Please let me know how I can do this from either of my two Cell c numbers.
Thank you.
Regards
Lance
Thank you for responding, I really appreciate it.
Sorry for the delayed reply, but I have since got sick with Covid and am off ill.
In answer to your question, Yes that is the correct number ***), I bought R200 airtime, then when I still could not get through to the 0860 number for Metropolitan, I sent R50 to my Cell C contract Number - ***, But the same thing happened when I tried to call the 0860 number again.
I then asked my sister to get her husband to try and call the same number from his office, which has a landline, just to check that the problem was not with the 0860 Number. However, it worked perfectly for him when he dialed the number. Unfortunately, I am the only one that can speak to them as the executor of the estate, so I still need to be able to call them, right now i have only been able to email them. and I am still waiting for a response.
The urgency is that it is to get his pension paid into my mother's account from the end of May as the policy now falls to her, and it is her only source of income, so i really need to get it sorted out as soon as possible.
Please let me know how I can do this from either of my two Cell c numbers.
Thank you.
Regards
Lance
LB
Lance B's update18 May 2022, 10:12
Reviewer Update
Hi
Thank you for responding, I really appreciate it.
Sorry for the delayed reply, but I have since got sick with Covid and am off ill.
In answer to your question, Yes that is the correct number ***), I bought R200 airtime, then when I still could not get through to the 0860 number for Metropolitan, I sent R50 to my Cell C contract Number - ***, But the same thing happened when I tried to call the 0860 number again.
I then asked my sister to get her husband to try and call the same number from his office, which has a landline, just to check that the problem was not with the 0860 Number. However, it worked perfectly for him when he dialed the number. Unfortunately, I am the only one that can speak to them as the executor of the estate, so I still need to be able to call them, right now i have only been able to email them. and I am still waiting for a response.
The urgency is that it is to get his pension paid into my mother's account from the end of May as the policy now falls to her, and it is her only source of income, so i really need to get it sorted out as soon as possible.
Please let me know how I can do this from either of my two Cell c numbers.
Thank you.
Regards
Lance
Thank you for responding, I really appreciate it.
Sorry for the delayed reply, but I have since got sick with Covid and am off ill.
In answer to your question, Yes that is the correct number ***), I bought R200 airtime, then when I still could not get through to the 0860 number for Metropolitan, I sent R50 to my Cell C contract Number - ***, But the same thing happened when I tried to call the 0860 number again.
I then asked my sister to get her husband to try and call the same number from his office, which has a landline, just to check that the problem was not with the 0860 Number. However, it worked perfectly for him when he dialed the number. Unfortunately, I am the only one that can speak to them as the executor of the estate, so I still need to be able to call them, right now i have only been able to email them. and I am still waiting for a response.
The urgency is that it is to get his pension paid into my mother's account from the end of May as the policy now falls to her, and it is her only source of income, so i really need to get it sorted out as soon as possible.
Please let me know how I can do this from either of my two Cell c numbers.
Thank you.
Regards
Lance
LB
Lance B's updateReviewer Update
20 May 2022, 10:36Hello Cell C - I am still waiting for a reply!!!!! Please contact me Urgently!
LB
Lance B's update20 May 2022, 10:36
Reviewer Update
Hello Cell C - I am still waiting for a reply!!!!! Please contact me Urgently!