CELL C Agents gave false advice

I did an upgrade with Cell C on the 5th of January (1st mistake). I was told by all family and friends to port to Vodacom.not sure why I didn't listen.

In discussions with upgrade agent I informed him I had 400mins and 4g of data and asked if I upgrade will I loose data and minutes. He conformed 3 times (listen to the recording) I would not. Guess what low and behold all my minutes all my data gone. Call the call center (2nd mistake) the lady on the line was obviously being told a good joke as she laughed through our conversation pute on hold twice. Then comes back and says she will escalate my call. This was on Monday still no feedback. Should have waited and ported like I was advised to Cell C I have been with you for 20 years and you have finally pushed me over the edge no more loyalty to you. Thanks for the real lack of TCF. I need this resolved today or I take ot to ICASA