EM
Evans M
1 reviews | Active since Aug 2015
22 Apr 2026, 11:00
*********** Cell C Agents
It seems like everyday I have to deal with the different Cell C agent whom prove to be clueless about reading outstanding amounts and arrears. I have been paying since February month all the mishaps that occurred on the part of the Cell C consultat now I am battling with this one by the name of Johnny Hlophe who keeps on blocking my Simcard whenever he fails to read and understand my proof of payments from my bank he resort in blocking my number claiming that I have 30-60 days outstanding payments despite the fact that I have sent him proof of payments sitting in his email but he selectively refer back to the screenshot I sent and have corrected that after he advised me.
The only problem with my account was to pay the R316.6 after I was advised by another agent from Cell C by the name of Ntibi Phohlele and after paid the R316.6 then will continue with my monthly installment but now I am being taken back to February when the money I paid to Cell C is in the Nedbank account as provided by Cell C agents but now it seems like they don't know what they are doing and don't work as a team because this hickey mouse treatment I am receiving from them us embarrassing and very *********** to say the least. I have to use my own money to buy airtime and data from other network service's to communicate with them and try to teach them about reading the bank statements I have already sent them in their emails. And I feel that I have been harassed for far to long and I demand to speak to somebody senior because clearly all those agent I have spoken with so far they don't know what they are doing or they are deliberately pushing me to their competitors.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
22 Apr 2026, 11:27Dear Evans Msiza,
Thank you for sharing your concerns. We regret the frustration and inconvenience you have experienced and appreciate the opportunity to provide clarity on your account.
Following a detailed review, our Finance team has confirmed that the payment screenshots you submitted reflect payments that were successfully received and allocated on 02 February 2026 and 23 February 2026. These payments were correctly app**** and do not cover the current outstanding balance on the account.
We would like to clarify that formal proof of payment (POP) reflecting settlement of the R319.01 arrears has not yet been received. Without proof of payment for this outstanding amount, the account status cannot be updated or the line restored. Your account therefore remains in arrears with an outstanding balance of R319.01.
We sincerely apologize for the inconvenience caused, including the impact on your ability to communicate. Your feedback regarding service consistency and communication has been noted and is taken seriously.
Kind regards,
Cell C | TM
Thank you for sharing your concerns. We regret the frustration and inconvenience you have experienced and appreciate the opportunity to provide clarity on your account.
Following a detailed review, our Finance team has confirmed that the payment screenshots you submitted reflect payments that were successfully received and allocated on 02 February 2026 and 23 February 2026. These payments were correctly app**** and do not cover the current outstanding balance on the account.
We would like to clarify that formal proof of payment (POP) reflecting settlement of the R319.01 arrears has not yet been received. Without proof of payment for this outstanding amount, the account status cannot be updated or the line restored. Your account therefore remains in arrears with an outstanding balance of R319.01.
We sincerely apologize for the inconvenience caused, including the impact on your ability to communicate. Your feedback regarding service consistency and communication has been noted and is taken seriously.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply22 Apr 2026, 11:27
Official
Dear Evans Msiza,
Thank you for sharing your concerns. We regret the frustration and inconvenience you have experienced and appreciate the opportunity to provide clarity on your account.
Following a detailed review, our Finance team has confirmed that the payment screenshots you submitted reflect payments that were successfully received and allocated on 02 February 2026 and 23 February 2026. These payments were correctly app**** and do not cover the current outstanding balance on the account.
We would like to clarify that formal proof of payment (POP) reflecting settlement of the R319.01 arrears has not yet been received. Without proof of payment for this outstanding amount, the account status cannot be updated or the line restored. Your account therefore remains in arrears with an outstanding balance of R319.01.
We sincerely apologize for the inconvenience caused, including the impact on your ability to communicate. Your feedback regarding service consistency and communication has been noted and is taken seriously.
Kind regards,
Cell C | TM
Thank you for sharing your concerns. We regret the frustration and inconvenience you have experienced and appreciate the opportunity to provide clarity on your account.
Following a detailed review, our Finance team has confirmed that the payment screenshots you submitted reflect payments that were successfully received and allocated on 02 February 2026 and 23 February 2026. These payments were correctly app**** and do not cover the current outstanding balance on the account.
We would like to clarify that formal proof of payment (POP) reflecting settlement of the R319.01 arrears has not yet been received. Without proof of payment for this outstanding amount, the account status cannot be updated or the line restored. Your account therefore remains in arrears with an outstanding balance of R319.01.
We sincerely apologize for the inconvenience caused, including the impact on your ability to communicate. Your feedback regarding service consistency and communication has been noted and is taken seriously.
Kind regards,
Cell C | TM
Best regards,
EM
Evans M's updateReviewer Update
22 Apr 2026, 11:51Good Say Sir/Madam,
Thank you for acknowledging the screenshot forwarded however the R319.01 you are talking about it is news in my ears I paid R316.6 after advised by the agent and this amount is paid and I have already provided proof of payment to the agent who phoned me but you seem to be ignoring that because no one wants to correct the mistake the agents are doing of misreading or misinterpreting my accounts. So now we simply have to minus R316.6 against R319.01 that seems to be incorrectly calculated. Please advise what must I do now pay the difference from R319.01. Because I have forwarded the proof of payment of R316.6 already to your agent and they are quite not even bothering you respond or to have acknowledged receiving my proof of payment of R316.6.
Thank you for acknowledging the screenshot forwarded however the R319.01 you are talking about it is news in my ears I paid R316.6 after advised by the agent and this amount is paid and I have already provided proof of payment to the agent who phoned me but you seem to be ignoring that because no one wants to correct the mistake the agents are doing of misreading or misinterpreting my accounts. So now we simply have to minus R316.6 against R319.01 that seems to be incorrectly calculated. Please advise what must I do now pay the difference from R319.01. Because I have forwarded the proof of payment of R316.6 already to your agent and they are quite not even bothering you respond or to have acknowledged receiving my proof of payment of R316.6.
EM
Evans M's update22 Apr 2026, 11:51
Reviewer Update
Good Say Sir/Madam,
Thank you for acknowledging the screenshot forwarded however the R319.01 you are talking about it is news in my ears I paid R316.6 after advised by the agent and this amount is paid and I have already provided proof of payment to the agent who phoned me but you seem to be ignoring that because no one wants to correct the mistake the agents are doing of misreading or misinterpreting my accounts. So now we simply have to minus R316.6 against R319.01 that seems to be incorrectly calculated. Please advise what must I do now pay the difference from R319.01. Because I have forwarded the proof of payment of R316.6 already to your agent and they are quite not even bothering you respond or to have acknowledged receiving my proof of payment of R316.6.
Thank you for acknowledging the screenshot forwarded however the R319.01 you are talking about it is news in my ears I paid R316.6 after advised by the agent and this amount is paid and I have already provided proof of payment to the agent who phoned me but you seem to be ignoring that because no one wants to correct the mistake the agents are doing of misreading or misinterpreting my accounts. So now we simply have to minus R316.6 against R319.01 that seems to be incorrectly calculated. Please advise what must I do now pay the difference from R319.01. Because I have forwarded the proof of payment of R316.6 already to your agent and they are quite not even bothering you respond or to have acknowledged receiving my proof of payment of R316.6.
EM
Evans M's updateReviewer Update
22 Apr 2026, 12:21I have forwarded the proof of payment to both Cell C agent in question and I have not received a respond from any of them. Where can I forward the proof of payment of R316.6 and pay the difference out of R319.01 if there where any miscalculatio. Can i get the service i deserve and professionalism when handling my query because at the moment i am not getting any joy and i feel now this is personal and deliberate. Can the Team Manager intervene if there is one. Proof of payment provided as per your request.
EM
Evans M's update22 Apr 2026, 12:21
Reviewer Update
I have forwarded the proof of payment to both Cell C agent in question and I have not received a respond from any of them. Where can I forward the proof of payment of R316.6 and pay the difference out of R319.01 if there where any miscalculatio. Can i get the service i deserve and professionalism when handling my query because at the moment i am not getting any joy and i feel now this is personal and deliberate. Can the Team Manager intervene if there is one. Proof of payment provided as per your request.
Cell C's replyOfficial
22 Apr 2026, 12:26Dear Evans Msiza,
Thank you for your detailed feedback and for confirming that you’ve already shared proof of payment.
To ensure nothing is missed and that the matter is resolved as quickly as possible, please can you:
Confirm the email address to which you originally sent the proof of payment, and
Forward the same proof of payment to *** with the subject line:
“Evans Msiza | *** | Alt: *** | Account Query”
Once received, our team will re‑engage t to verify the payment allocation and advise you accordingly on whether any adjustment or balance remains.
Thank you for your patience and for allowing us the opportunity to resolve this correctly.
Kind regards,
Cell C | NZ
Thank you for your detailed feedback and for confirming that you’ve already shared proof of payment.
To ensure nothing is missed and that the matter is resolved as quickly as possible, please can you:
Confirm the email address to which you originally sent the proof of payment, and
Forward the same proof of payment to *** with the subject line:
“Evans Msiza | *** | Alt: *** | Account Query”
Once received, our team will re‑engage t to verify the payment allocation and advise you accordingly on whether any adjustment or balance remains.
Thank you for your patience and for allowing us the opportunity to resolve this correctly.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply22 Apr 2026, 12:26
Official
Dear Evans Msiza,
Thank you for your detailed feedback and for confirming that you’ve already shared proof of payment.
To ensure nothing is missed and that the matter is resolved as quickly as possible, please can you:
Confirm the email address to which you originally sent the proof of payment, and
Forward the same proof of payment to *** with the subject line:
“Evans Msiza | *** | Alt: *** | Account Query”
Once received, our team will re‑engage t to verify the payment allocation and advise you accordingly on whether any adjustment or balance remains.
Thank you for your patience and for allowing us the opportunity to resolve this correctly.
Kind regards,
Cell C | NZ
Thank you for your detailed feedback and for confirming that you’ve already shared proof of payment.
To ensure nothing is missed and that the matter is resolved as quickly as possible, please can you:
Confirm the email address to which you originally sent the proof of payment, and
Forward the same proof of payment to *** with the subject line:
“Evans Msiza | *** | Alt: *** | Account Query”
Once received, our team will re‑engage t to verify the payment allocation and advise you accordingly on whether any adjustment or balance remains.
Thank you for your patience and for allowing us the opportunity to resolve this correctly.
Kind regards,
Cell C | NZ
Best regards,
EM
Evans M's updateReviewer Update
22 Apr 2026, 12:59Thank you so much for your swift response I really appreciate. I usually forward proof of payments to the following email addresses, *** and ***.z and sibulele ***
EM
Evans M's update22 Apr 2026, 12:59
Reviewer Update
Thank you so much for your swift response I really appreciate. I usually forward proof of payments to the following email addresses, *** and ***.z and sibulele ***
Cell C's replyOfficial
22 Apr 2026, 13:06Thank you. We will liaise with them. We will contact you to update you on this matter.
Cell C| NZ
Cell C| NZ
Best regards,
Cell C's reply22 Apr 2026, 13:06
Official
Thank you. We will liaise with them. We will contact you to update you on this matter.
Cell C| NZ
Cell C| NZ
Best regards,
Cell C's replyOfficial
23 Apr 2026, 14:37Dear Evans Msiza,
Our team tried calling you on *** but couldn’t get through. Please let us know a convenient time to call you or provide an alternative number where we can reach you.
Regards,
Cell C | GN
Our team tried calling you on *** but couldn’t get through. Please let us know a convenient time to call you or provide an alternative number where we can reach you.
Regards,
Cell C | GN
Best regards,
Cell C's reply23 Apr 2026, 14:37
Official
Dear Evans Msiza,
Our team tried calling you on *** but couldn’t get through. Please let us know a convenient time to call you or provide an alternative number where we can reach you.
Regards,
Cell C | GN
Our team tried calling you on *** but couldn’t get through. Please let us know a convenient time to call you or provide an alternative number where we can reach you.
Regards,
Cell C | GN
Best regards,