Cell C agent says my father's funeral is just a inconvenience

So just update on a complaint of earlier in the week. It took 5 days for my network connectivity to be resolved. Due to me not having any signal my family could not inform me my father had passed away and as a Muslim he's funeral was Monday which i could not attend. Cell C is refusing to take responsibility for the colossal negative impact their incompetence has caused. I repeatedly asked for a senior manager to call me to resolve this issue. Was passed on to team leaders and ops managers who have job titles but no authority to resolve this complaint. Was eventually given 5gig data as a apology for the issue. The last agent i talked to, again not a manager just apologized for the inconvenience of me not being able to attend my father's funeral like its just a minor inconvenience. I have had to take medication to deal with the stress caused by this. All im asking is for senior management to take responsibility or they should rather cancel my contact with no penalty to me. Why should i pay for ****py service as a contract holder.