JZ
Jacques Z

1 reviews | Active since Dec 2014

07 Sept 2022, 20:57

CELL C AGAIN STOLE ALL OF MY BUNDLE DATA

It’s no the third time since I’v started checking that CellC has ****** my data. I regularly buy prepaid 500MB day-by-day packages. Last night I logged out and switched off both my phones and my laptop. I have no other devices that might use my data and have never given my login details to anyone. At 00h36 I checked on the CellC website and had 252.78 MB Day-by-Day Nite Bundle data left and all of by 500MB Day-by-Day Bundle data. This morning at 10h38 when I switched on my computer and checked I still had 262.60MB of my Day-by-Day Nite Bundle data left but none of my 500MB Day-by-Day Bundle data. It was simply deleted. I had to buy Vodacom data for my work. I have taken screenshots as proof and will report this to ICASA. Each time I have reported this I get an SMS from CellC saying they’ll contact me, but they never do, even if I email them.

0
Replies (2)
JZ
Jacques Z's update09 Sept 2022, 11:59
Reviewer Update
Cell C's reply:
08 Sep 2022, 06:44


Hi Jacques

Noted. Kindly note that we need to reach you telephonically for a security check.

^SM
That makes it very easy for you to sweep this under the rug, just like the previous times.

I see there is no missed call yet, so you haven't even tried.
JZ
Jacques Z's update14 Sept 2022, 12:05
Reviewer Update
Cell C's reply:
09 Sep 2022, 14:34


Good day Jacques

Our Social Media consultant will contact you shortly.

^NT

This hasn't happened yet. In fact, CellC has ****** my data once again last night. See separate review.