HW
Hendrik W
1 reviews | Active since Oct 2017
10 Jun 2020, 13:04
Cell C Again - Part 3
So to follow up on my last post from 2018 - after a lot of ranting and raving to Cell C the faulty handset was replaced by Sony SA for a new one. But lo and behold, 16 months later and I'm having the exact same issue with the handset. After a bit of a struggle I got confirmation from both the Sony repair center and Sony SA that the handset will be repaired under warranty upon a copy of proof of purchase. This is where the fun begins.... I collected the new handset from Cell C The Glen so I contact them first right? They trace the IMEI number to a jobcard GPJOH306200 which was delivered to them from Cell C Head Office, so far so good. Now I just need to get a copy of the document from Head Office... I then had the unfortunate experience of dealing with Cell C customer care again. Firstly they cannot understand the difference between a contract handset and a replacement handset, secondly I got transferred to 4 different departments where I had to re-confirm my details and repeat my request, thirdly they have no idea who to contact or even how to trace any jobcards from their own company! I WOULD STRONGLY DISSUADE ANYONE FROM SUPPORTING CELL C AS THERE IS ABSOLUTELY NO SUPPORT FROM THEM WITH REGARDS TO KEEPING CLIENTS HAPPY!!!! I'm awaiting a call from Cell C with regards to this matter as I will not leave it at this. Pity one always has to resort to bad publicity to get customer service...
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Replies (3)
Cell C's replyOfficial
10 Jun 2020, 18:20Good Day Hendrik
Thank you for bringing this issue to our attention. We are an extension of customer service and are always more than happy to assist customers that come through via our Social Media pages.
Your query has been referred accordingly for assistance and one of our consultants will be calling you.
Enjoy the rest of your evening.
^NS
Thank you for bringing this issue to our attention. We are an extension of customer service and are always more than happy to assist customers that come through via our Social Media pages.
Your query has been referred accordingly for assistance and one of our consultants will be calling you.
Enjoy the rest of your evening.
^NS
Best regards,
Cell C's reply10 Jun 2020, 18:20
Official
Good Day Hendrik
Thank you for bringing this issue to our attention. We are an extension of customer service and are always more than happy to assist customers that come through via our Social Media pages.
Your query has been referred accordingly for assistance and one of our consultants will be calling you.
Enjoy the rest of your evening.
^NS
Thank you for bringing this issue to our attention. We are an extension of customer service and are always more than happy to assist customers that come through via our Social Media pages.
Your query has been referred accordingly for assistance and one of our consultants will be calling you.
Enjoy the rest of your evening.
^NS
Best regards,
HW
Hendrik W's updateReviewer Update
11 Jun 2020, 11:07I would like to thank Moses Mo***eng from Cell C for calling me this morning and supplying me with the requested document. Job well done Moses, as discussed, you need to escalate the proper education of the call center staff and supervisors in all aspects of your business to prevent future unhappy clients.
HW
Hendrik W's update11 Jun 2020, 11:07
Reviewer Update
I would like to thank Moses Mo***eng from Cell C for calling me this morning and supplying me with the requested document. Job well done Moses, as discussed, you need to escalate the proper education of the call center staff and supervisors in all aspects of your business to prevent future unhappy clients.
Cell C's replyOfficial
11 Jun 2020, 12:27Thank you so much for your kind words, Hendrik We really appreciate you taking the time out to share your experience with us—and we agree, Moses is truly a gem to have on our team!
^NS
^NS
Best regards,
Cell C's reply11 Jun 2020, 12:27
Official
Thank you so much for your kind words, Hendrik We really appreciate you taking the time out to share your experience with us—and we agree, Moses is truly a gem to have on our team!
^NS
^NS
Best regards,