Cell C- after service Shocker...or is it?

<p>I have contracted to one of the "amazing" data deals from Cell C- with a mini wifi router. Since the onset there has been issues regarding the device. I been back to the store a few times. Last month the device was not registering. I went to the store- in Cresta. The lady told me that she would have to send it in- cannot say how long- cud be three weeks. There was no technician to assist, nor was there a loan device available at the store. I was not happy with this service as I didnt want to be without data for that length of time. </p> <p>Then I was told that I could take it to the repair ctr. They only opened Monday to Friday - during working hours. This ctre was in Woodmead. I work in Roodepoort and live in Cresta- This was by no means the service I expected. I am paying for a contract and now I need to be inconvenienced in this way to have their device fixed/ looked at!!</p> <p> </p> <p>She could offer no other alternative. So I left. I later opened up the device, removed the sim- left it a while and put it all back together again...it worked??</p> <p> </p> <p>however again thsi month- same problem, except that it won't work now no matter what I try.</p> <p>I called in- was told again to take it to the repair ctre and was transferred thru...</p> <p> </p> <p>here again I was told to bring it in, except this time they are open on saturdays. I explained that it was not close enuff to me and asked if we could not arrange to have this sorted out at the store closest to me. It was a no. they could come to you tho...yes and collect- so yippee, I got excited and thot service at last, but they will not bring a loan device? So so whats the point. They will come to fetch it--and you still left without one for however long as they cannot confirm. Soif tehy can come to you, why not come with a loan device?</p> <p>I asked for a manger- he was on training. Will he be able to call back- yes,took my details. I advised that I was fed up with the ongoing issues and lack of service - I would really appreciate the call back as I was concidering taking this to social media. That was on Monday- 17th of July. No messages, missed calls- </p> <p>And this is how seriously they take their customers complaints!!</p> <p> </p>