1 reviews | Active since Mar 2009
Cell C
I had a wonderful experience dealing with Kwandiswa in handling my complaint; she went all out to investigate the matter thoroughly and provided feedback as promised. However, the manner in which Cell C put me through on this issue remains unacceptable across the board and demonstrates a lack of consideration for customer concerns that could ultimately benefit the company's business interests. Currently, my credit score has been negatively affected by Cell C's failure to communicate with me when they realise that their policy doesn’t accept to debit a bank account that is hardly three months old. It highlights a significant oversight on their part. Consequently, I have decided not to renew the two contracts with them, and I am also contemplating whether I will extend the remaining three contracts upon their conclusion, as my trust in their service has been severely compromised.
Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words regarding Kwandiswa’s efforts in handling your complaint. It’s heartening to hear that she was thorough in her investigation and provided you with timely and constructive feedback. We will be sure to commend her for the outstanding service she provided.
We are truly sorry to learn about the frustration and inconvenience you experienced throughout the broader handling of your issue. We deeply regret the impact this has had on your trust in us, particularly regarding the effect on your credit score and the lack of clear communication around our debit order policy. Your experience does not reflect the standard of service we strive to offer, and we acknowledge the gap in proactively engaging with you regarding the policy constraints on newer bank accounts. This was a significant oversight, and we recognize how this could have been avoided with better communication on our part.
Please know that your feedback has been escalated to our senior management team to help us improve our processes and ensure that similar situations are better handled in the future.
Regards
Cell C | NT
Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words regarding Kwandiswa’s efforts in handling your complaint. It’s heartening to hear that she was thorough in her investigation and provided you with timely and constructive feedback. We will be sure to commend her for the outstanding service she provided.
We are truly sorry to learn about the frustration and inconvenience you experienced throughout the broader handling of your issue. We deeply regret the impact this has had on your trust in us, particularly regarding the effect on your credit score and the lack of clear communication around our debit order policy. Your experience does not reflect the standard of service we strive to offer, and we acknowledge the gap in proactively engaging with you regarding the policy constraints on newer bank accounts. This was a significant oversight, and we recognize how this could have been avoided with better communication on our part.
Please know that your feedback has been escalated to our senior management team to help us improve our processes and ensure that similar situations are better handled in the future.
Regards
Cell C | NT