CS
Chantal S
1 reviews | Active since May 2019
27 Sept 2021, 11:21
Cell C acts in contravention of the National Credit Act
Even after escalating the matter to the complaints department, Cell C has done absolutely nothing to rectify the issue. Payment was made on 1 September, proof of payment has been sent SEVERAL TIMES and yet Cell C is still failing to allocate the paynent, hence also failing to provide a paid up letter. Cell C will ********ly be adversarial to a Consumer's credit score and also fail to produce a paid up letter in terms of the NCA. Will be reporting them to the NCR and the Ombudsman.
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Replies (4)CS
Chantal S's updateReviewer Update
27 Sept 2021, 13:11That has already been done. Waiting and following up since 1st of September. The below email has also been sent to *** AND to ***
ATT: MOSES
ATT: MOSES
STILL WAITING FOR THE PAID UP LETTER AS A MATTER OF URGENCY. CELL C IS IN BREACH OF THE NATIONAL CREDIT ACT by failing to provide a consumer with a paid up letter who has settled his account.
If we do not receive the paid up letter by close of business TODAY - legal action will proceed. We will also be handing Cell C over to the National Credit Regulator - as well as lodge a complaint with the Ombudsman.
It is not our problem that Cell C has not allocated the payment - we are in process of purchasing a house and Cell C's incompetence is having an adverse effect on credit scores and possible home loans. Should we lose out on this possible property as a direct result of Cell C's failure - we will be issuing summons to recover the financial loss and damages suffered.
Awaiting your URGENT response.
Regards,
C Smith
(LL.B, LL.M, Admitted Attorney of the High Court of South Africa)
CS
Chantal S's update27 Sept 2021, 13:11
Reviewer Update
That has already been done. Waiting and following up since 1st of September. The below email has also been sent to *** AND to ***
ATT: MOSES
ATT: MOSES
STILL WAITING FOR THE PAID UP LETTER AS A MATTER OF URGENCY. CELL C IS IN BREACH OF THE NATIONAL CREDIT ACT by failing to provide a consumer with a paid up letter who has settled his account.
If we do not receive the paid up letter by close of business TODAY - legal action will proceed. We will also be handing Cell C over to the National Credit Regulator - as well as lodge a complaint with the Ombudsman.
It is not our problem that Cell C has not allocated the payment - we are in process of purchasing a house and Cell C's incompetence is having an adverse effect on credit scores and possible home loans. Should we lose out on this possible property as a direct result of Cell C's failure - we will be issuing summons to recover the financial loss and damages suffered.
Awaiting your URGENT response.
Regards,
C Smith
(LL.B, LL.M, Admitted Attorney of the High Court of South Africa)
CS
Chantal S's updateReviewer Update
27 Sept 2021, 13:55***
Please provide us with a paid up letter to state that my account is settled and paid in full. Proof of payment has already been sent multiple times.
Moses is not getting back to us. Please have him call urgently: *** / ***.
Email: *** / ***
Moses is not getting back to us. Please have him call urgently: *** / ***.
Email: *** / ***
My name: Jean-Pierre Smith
ID No. : ***
Cell C account No. ***4
It is a matter of urgency
CS
Chantal S's update27 Sept 2021, 13:55
Reviewer Update
***
Please provide us with a paid up letter to state that my account is settled and paid in full. Proof of payment has already been sent multiple times.
Moses is not getting back to us. Please have him call urgently: *** / ***.
Email: *** / ***
Moses is not getting back to us. Please have him call urgently: *** / ***.
Email: *** / ***
My name: Jean-Pierre Smith
ID No. : ***
Cell C account No. ***4
It is a matter of urgency
Cell C's replyOfficial
27 Sept 2021, 15:19We have submitted your request.
^NZ
^NZ
Cell C's reply27 Sept 2021, 15:19
Official
We have submitted your request.
^NZ
^NZ
CS
Chantal S's updateReviewer Update
27 Sept 2021, 16:36Please see ******* response received:
Forwarded message ---------
From: Moses Mo***eng <***>
Date: Mon, 27 Sep 2021, 15:27
Subject: RE: PAID UP LETTER // ***4
To: Chantal Smith <***>, sm <***>, *** <***>
Cc: Jp Smith <***>, *** <***>, *** <***>
Forwarded message ---------
From: Moses Mo***eng <***>
Date: Mon, 27 Sep 2021, 15:27
Subject: RE: PAID UP LETTER // ***4
To: Chantal Smith <***>, sm <***>, *** <***>
Cc: Jp Smith <***>, *** <***>, *** <***>
Good day
Please note that we only spoke on Friday of which it was a public holiday. I did mention to you that I am going to escalate the matter through to our finance department for them to allocate the payment and thereafter send an email to our Legal department for them to provide us with the requested paid up letter.
Please note that our turnaround time within 3 to 7 working days.
Regards
|
MOSES MO***ENG
SOCIAL MEDIA COMMUNITY CONSULTANT
***
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
www.cellc.co.za | | |
MOSES MO***ENG
SOCIAL MEDIA COMMUNITY CONSULTANT
***
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
www.cellc.co.za | | |
CS
Chantal S's update27 Sept 2021, 16:36
Reviewer Update
Please see ******* response received:
Forwarded message ---------
From: Moses Mo***eng <***>
Date: Mon, 27 Sep 2021, 15:27
Subject: RE: PAID UP LETTER // ***4
To: Chantal Smith <***>, sm <***>, *** <***>
Cc: Jp Smith <***>, *** <***>, *** <***>
Forwarded message ---------
From: Moses Mo***eng <***>
Date: Mon, 27 Sep 2021, 15:27
Subject: RE: PAID UP LETTER // ***4
To: Chantal Smith <***>, sm <***>, *** <***>
Cc: Jp Smith <***>, *** <***>, *** <***>
Good day
Please note that we only spoke on Friday of which it was a public holiday. I did mention to you that I am going to escalate the matter through to our finance department for them to allocate the payment and thereafter send an email to our Legal department for them to provide us with the requested paid up letter.
Please note that our turnaround time within 3 to 7 working days.
Regards
|
MOSES MO***ENG
SOCIAL MEDIA COMMUNITY CONSULTANT
***
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
www.cellc.co.za | | |
MOSES MO***ENG
SOCIAL MEDIA COMMUNITY CONSULTANT
***
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
www.cellc.co.za | | |