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williem P
1 reviews | Active since Aug 2014
05 Oct 2021, 09:32
Cell C activated Contracts without my knowledge
Cell c Open 2 new contracts under my profile that I did not apply for For each contract I Must paid R312. It means it is R630 for both of them. According to me it was supposed to be Prepaid. As I never ask for new contracts as I can not afford it and I will never even paid R315 for 5gig /night and 5gig day. Even previously there was items activated on my account without my knowledge. This is ridiculous and unacceptable.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
05 Oct 2021, 12:20Hi Williem
Thank you for contacting Cell C.
Please send us a copy of your ID, Affidavit and bank statement to ***. This will our ***** Department to have the matter investigated.
Regards
^MP
Thank you for contacting Cell C.
Please send us a copy of your ID, Affidavit and bank statement to ***. This will our ***** Department to have the matter investigated.
Regards
^MP
Best regards,
Cell C's reply05 Oct 2021, 12:20
Official
Hi Williem
Thank you for contacting Cell C.
Please send us a copy of your ID, Affidavit and bank statement to ***. This will our ***** Department to have the matter investigated.
Regards
^MP
Thank you for contacting Cell C.
Please send us a copy of your ID, Affidavit and bank statement to ***. This will our ***** Department to have the matter investigated.
Regards
^MP
Best regards,
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williem P's updateReviewer Update
05 Oct 2021, 12:55It shows on my Cell C app due 15 October as It will be deducted on the 15 October.
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williem P's update05 Oct 2021, 12:55
Reviewer Update
It shows on my Cell C app due 15 October as It will be deducted on the 15 October.
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williem P's updateReviewer Update
05 Oct 2021, 12:56It will not shows on my bank statement as it is the first time it appears on my Cell C App as it is been activated by cell C themselves
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williem P's update05 Oct 2021, 12:56
Reviewer Update
It will not shows on my bank statement as it is the first time it appears on my Cell C App as it is been activated by cell C themselves
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williem P's updateReviewer Update
05 Oct 2021, 13:00As this is not the first time that Cell C activated a service on my account without my knowledge. As previously matter was also refers here on helopeter and rectified. Pls forward me the signed contract of both the new activated Contracts to my email on your system as I am going to open a SAPS CASE AGAINST CELL C
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williem P's update05 Oct 2021, 13:00
Reviewer Update
As this is not the first time that Cell C activated a service on my account without my knowledge. As previously matter was also refers here on helopeter and rectified. Pls forward me the signed contract of both the new activated Contracts to my email on your system as I am going to open a SAPS CASE AGAINST CELL C
Cell C's replyOfficial
05 Oct 2021, 15:58Not a problem. Please send us the remaining documents, as well as your contact details.
^MP
^MP
Best regards,
Cell C's reply05 Oct 2021, 15:58
Official
Not a problem. Please send us the remaining documents, as well as your contact details.
^MP
^MP
Best regards,
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williem P's updateReviewer Update
05 Oct 2021, 16:00You have all my documents on your system. I want the contract I signed as I said email it to me as I want to open a SAPS CASE EMAIL ADRES ***. Cell nr ***
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williem P's update05 Oct 2021, 16:00
Reviewer Update
You have all my documents on your system. I want the contract I signed as I said email it to me as I want to open a SAPS CASE EMAIL ADRES ***. Cell nr ***
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williem P's updateReviewer Update
05 Oct 2021, 16:02I also want to report it to the consumer protection as my credit score did not authorized me to open 2 new contracts
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williem P's update05 Oct 2021, 16:02
Reviewer Update
I also want to report it to the consumer protection as my credit score did not authorized me to open 2 new contracts