Cell C acting in bad faith.

In February of 2024 I called Cell's C cancellation department to cancel my monthly subscription after my 24 months were over. After an interrogation to confirm my details as part of security questions (as if one can remember all things that happened more than 10 years ago). The call center person confirm my cancellation and I ask for a reference number (still waiting). Not even a noticed to confirm. By March a subscription came off my banking acc. Left it. April again, but this time I reversed the order, May 2024, the same thing, this time I reversed and cancel the order. They did not call or contact me to enquire why I did what I did. Now today I get a sms from their attorney to call them. There are many words one can utter, but withhold my emotions by saying, they act in bad faith. They are quick to record all conversations but the things they supposed to, they conveniently don't record or just never do or they delete for their convenience, I have written to the National Consumer Commission and laid a query with them.