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JM
Jabulani M

1 reviews | Active since Sept 2025

23 Sept 2025, 17:24

Cell c accusing me as a *****ster

Did an online application for Huawei Pura 80 and Huawei FIT 4 watch, today I got a whatsapp from courier it to say I'm receiving my package the next thing I'm flagged as *****ulent after the device has left the warehouse some cell c agent **** that I must go to a branch. How am I supposed to go to a branch on an online application I did debicheck approval and a contract was sent to me as well.

0
Replies (34)
Cell C
Cell C's reply23 Sept 2025, 17:54
Official
Dear Jabulani Mnisi,

Thank you for bringing this to our attention.

Please provide us with your ID number so that we can follow up on your delivery and investigate the matter further.

We apologize for the inconvenience and will do our best to resolve this as quickly as possible.

Kind regards,
Cell C | TM

Best regards,

JM
Jabulani M's update23 Sept 2025, 20:28
Reviewer Update
The person who said I'm ********** is Celokuhle an agent from Cell c, she must explain these allegations.

My ID number is ***
Cell C
Cell C's reply23 Sept 2025, 20:40
Official
Thank you for sharing these details.

We’ve referred your query to our team for further investigation. We’ll be in touch to assist you as soon as possible.

We appreciate your patience and sincerely apologize for the inconvenience caused.

Kind regards,
Cell C | TM

Best regards,

JM
Jabulani M's update24 Sept 2025, 07:53
Reviewer Update
Still waiting for feedback or must I escalate further
Cell C
Cell C's reply24 Sept 2025, 07:59
Official
Dear Jabulani Mnisi,

Please note that you will be contacted during our working hours, Monday to Friday, from 7 AM to 5 PM. Thank you for your patience.

Kind regards,
Cell C | TM

Best regards,

JM
Jabulani M's update25 Sept 2025, 07:49
Reviewer Update
I haven't received any feedback I believe cellc is not ready to give me proper service.
Cell C
Cell C's reply25 Sept 2025, 07:57
Official
Dear Jabulani M,

We’re sorry for the delay in feedback and understand your frustration. Please be assured that our Support Team will be in touch with you to assist further.

Regards,
Cell C | CW

Best regards,

JM
Jabulani M's update25 Sept 2025, 16:07
Reviewer Update
Good day

I spoke to Ntebaleng this morning at around 9am from cellC, she gave me a listening ear and promised to give me feedback after she had investigated why my cellphone delivery has been returned. It's now 16h00 unfortunately I haven't received any feedback.

It's now becoming a bittersweet situation since she was keen to give me feedback.
Cell C
Cell C's reply25 Sept 2025, 16:47
Official
We sincerely apologize for the delay in providing feedback regarding your cellphone delivery. We understand how frustrating this must be, especially after speaking with Ntebaleng earlier today.

Please be assured that we are following up urgently on your case and will provide you with an update as soon as possible. Your satisfaction is important to us, and we appreciate your understanding while we resolve this matter.

Kind regards,
Cell C | PMa

Best regards,

JM
Jabulani M's update25 Sept 2025, 19:17
Reviewer Update
This thing of writing nice emails doesn't assist me with anything my name is dragged in the mudd as I'm labeled a *****ster I'm not getting solutions I'm only receiving emails of many apologies. I'm not interested in apologies I want my cellphone to be delivered to me end of story. My details are being shared with third party while being labeled *****
Cell C
Cell C's reply25 Sept 2025, 20:07
Official
We fully understand your frustration and sincerely apologise for the ongoing delays. Please know that your case has been urgently escalated to ensure your cellphone is delivered as soon as possible.

Regarding your privacy concerns, we take data protection very seriously. Your details are only shared with authorized parties involved in resolving your case and handled with the utmost confidentiality.

We are committed to resolving this for you and appreciate your patience while we work on delivering a swift solution.

Regards,
Cell C | ZM

Best regards,

JM
Jabulani M's update26 Sept 2025, 14:20
Reviewer Update
It's now 14h20

I haven't heard anything from cellc yet, you guys are the worst in terms of customer service, but I will spread the message further on socials
Cell C
Cell C's reply26 Sept 2025, 14:43
Official
Dear Jabulani M,

Please accept our sincere apologies for the delay in receiving feedbak.

A follow up has been sent to the consultant assigned to your query.

Cell C | DA

Best regards,

JM
Jabulani M's update27 Sept 2025, 16:29
Reviewer Update
I don't think I will be assisted here, this query is now reduced something different.
Cell C
Cell C's reply27 Sept 2025, 17:26
Official
Dear Jabulani M,

Thank you for contacting Cell C.

We’re sorry to hear that you feel this way. Please rest assured that your query is important to us, and we are committed to assisting you. Our team is working to ensure that you are duly assisted.

Regards,
Cell C | LS

Best regards,

JM
Jabulani M's update30 Sept 2025, 07:49
Reviewer Update
I'm not yes assisted with my query this is pathetic, no one is taking accountability. My query is now reduced to a chit-chat session as if I have nothing to do.

CellC you are the worst in terms of customer service, infact there's no customer service here.
Cell C
Cell C's reply30 Sept 2025, 08:23
Official
Dear Jabulani Mnisi,

We understand your frustration and sincerely apologize for any inconvenience caused.

Please be assured that we are actively following up on this matter and will provide you with feedback as soon as possible.
Regards
Cell C | NT

Best regards,

JM
Jabulani M's update02 Oct 2025, 09:50
Reviewer Update
Cellc is useless really. I'm shocked
Cell C
Cell C's reply02 Oct 2025, 10:27
Official
Dear Jabulani Mnisi,

We sincerely apologize for the poor service you've experienced and the delay in resolving your query. Please rest assured that the matter is being prioritized, and we are working to resolve it as soon as possible. You will be provided with an update shortly.

Regards,
Cell C | GN

Best regards,

Cell C
Cell C's reply02 Oct 2025, 14:05
Official
Dear Jabulani Mnisi,

Thank you for your time earlier.

Please be advised that your case has been escalated to our Forensics team for further investigation and clarity. 

We are still actively investigating and will provide a detailed update once we receive feedback from the relevant department.

Your understanding during this process is greatly appreciated.

Regards,
Cell C | TM 

Best regards,

JM
Jabulani M's update03 Oct 2025, 15:13
Reviewer Update
But how long does it take to resolve a query, it has been 10 full days ever since I've lodged this complaint nothing is happen.

Cellc is only good with chit chatting but failing to resolved issues.
Cell C
Cell C's reply03 Oct 2025, 16:01
Official
We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update.


Cell C | MN

Best regards,

JM
Jabulani M's update13 Oct 2025, 14:16
Reviewer Update
We are playing again now when will this get finalized.
Cell C
Cell C's reply13 Oct 2025, 17:03
Official
Dear Jabulani Mnisi,

Thank you for reaching out to Cell C.

Your ticket is being handled by our Forensics Department. We have followed up on this matter and requested that you be contacted with updates. We are truly sorry for the delay and the unpleasant experience.

Kind regards,
Cell C | NZ

Best regards,

JM
Jabulani M's update13 Oct 2025, 17:32
Reviewer Update
We've past that stage I'm expecting a new device,but I can't wait forever I have other things to do. I have been approving debicheck mandates for nonsense
Cell C
Cell C's reply13 Oct 2025, 17:50
Official
Thank you for your application (***).
Please note that the application is currently pending, and we have followed up with our Sales Team. We will contact you with an update as soon as the application has passed Quality Approval.

Thank you for your patience.

Cell C | NZ

Best regards,

Cell C
Cell C's reply13 Oct 2025, 18:36
Official
Dear Jabulani Mnisi,

We understand your frustration and apologize for the delay. We’ve asked the Forensics team to prioritize your case and will update you soon.

Thank you for your patience.

Regards,
Cell C | CW

Best regards,

Cell C
Cell C's reply15 Oct 2025, 11:06
Official
Dear Mr. Jabulani Mnisi,

We hope this message finds you well.

We’re aware that some Sales Administrators are experiencing issues with the Debit Order Mandates not processing correctly from our side.

We are ceasing the orders and we will update you only once done so you can opt to re-apply online or if it's more convenient, you’re welcome to proceed with your application at any Cell C store, where our team will be happy to assist you directly.

We appreciate your patience and look forward to helping you complete your application smoothly.

Regards,
Cell C | NZ

Best regards,

JM
Jabulani M's update18 Oct 2025, 15:24
Reviewer Update
Been waiting for a device for over a month now, if I'm not labeled ***** they now have an IT problem. Cell c doesn't care for customers at all, my query was then given to Rhabela who started me with whatsapp texts now she's ignoring me as if I asked for her number there's no client service here
Cell C
Cell C's reply18 Oct 2025, 16:45
Official
Dear Jabulani Mnisi, 

Thank you for contacting Cell C. 

 We apologize for the delay and the inconvenience this has caused. Our team will provide feedback as soon as possible regarding when you may proceed with your application. Once again, we sincerely apologize for the inconvenience. 

We thank you for your patience. 

Regards
Cell C | MP

Best regards,

JM
Jabulani M's update23 Oct 2025, 11:16
Reviewer Update
Good morning
I received a call yesterday from one of your consultants who said I will be receiving a debicheck to finalize the application,but it never came through how far are we regarding my application?
I'm now losing my patience I can't be patient for over a month on an application that was approved and I was promised a device within 3 days.
I'm treated as if this fault was created by myself. I can't always be told to remain patient no. I must get this device latest tomorrow. I am I client I need to be assisted I can't always be met with problems I'm not part of the CellC team.
I'm tired of being told to remain patient.

Thanks.
Cell C
Cell C's reply23 Oct 2025, 11:23
Official
Dear Jabulani Mnisi, 

We sincerely apologize for the delay and the frustration this has caused. We completely understand your concerns and appreciate your patience thus far. 

Please be assured that we have updated our Support Team, and they will reach out to you with feedback as soon as possible.

Kind regards,
Cell C | CW

Best regards,

JM
Jabulani M's update23 Oct 2025, 11:32
Reviewer Update
Today marks exactly a month since my first complain, it seems like I'm being taken for a ride I don't want apologies and long emails I just need service. I must get that device tomorrow I'm tired of all this nonsense that is going on here.

I was labeled a *****ster what happened to that consultant who said I was ***** how far has she been disciplined why didn't I get an apology from her? So it is business as usual?
Cell C
Cell C's reply23 Oct 2025, 11:48
Official
Dear Jabulani Mnisi,

We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand your concerns and appreciate the time you have taken to follow up.

As previously advised, if you require the device urgently, you may visit a Cell C store to expedite the process. Please note that your device is currently in the final stage of processing and will be delivered accordingly.

Additionally, our Support Team has been updated regarding your case and will be in touch to provide further assistance and ensure the matter is resolved promptly

Regards,
Cell C | CW

Best regards,