AS
AJay S

1 reviews | Active since Feb 2017

21 Feb 2017, 09:56

Cell C Accounts mess

<p>Hi.</p> <p> </p> <p>I paid one of my cell c contract up to date and closed the contract. Cell c cancelled it and did not debit me for nov and dec, i after numerous calls and emails to the call centre no one could tell me if i have any outstanding balances, i received a call on the 08/02/2017 adv me the payment of 2274 has been allocated and my acc is only in arrears with 1859 for nov and dec premium fine i agreed and was glad its sorted, i then received a call yesterday on 20/02/2017 adv me i owe 3300 and no one can tell me what its for and no one can send me a statement confirming what they are billing me for. I am fed up of making call i was promise a call back by Prudence yesterday and guess what still waiting i even called back to them.</p>

0
Replies (4)
Cell C
Cell C's reply21 Feb 2017, 10:01
Official

Thank you for bringing this matter to our attention.

We will get one of our consultants to follow up on this matter and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply21 Feb 2017, 13:15
Official

Theodorah confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply22 Feb 2017, 08:16
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,

AS
AJay S's update22 Feb 2017, 12:58
Reviewer Update

Yes i have and thank you, hope its smooth sailing from now onwards.