1 reviews | Active since Oct 2020
Cell c *********** Accounts Department
I took out a contract with cell c phone and a Sim contract . I paid up to date and even although my 1phone was ****** and it had my contract Sim in. I initially tried so money times to call them and do a Sim swap and honestly the call cantre is absolutely useless and it never happened so I just end up paying until my contract was over. My contract ended and the more I told them I am not interested in extending a new contract and to cancel my Sim contract as well cell c whether it is over a recording Line with an agent or you go into the cell c branch and get them to put you through to the accounts department to cancel my debits as the debiting for a Sim Card I do not have and haven't used for about 2 years or more but the debiting R200 without any shame.
DO NOT GO WITH CELL C BECAUSE IT'S THE PEOPLE THAT IS SUPPOSED TO MAKE THE BRAND AND SEEMS OVERALL ***********. BECAUSE NOW THEY JUST *****ING MY MONEY EVERY MONTH.
STICK TO VODACOM AT LEAST THE STAFF ARE MORE COMPETENT MAKING YOUR EXPERIENCE BETER.
PLEASE CAN SOMEONE FROM CELL C LOOK INTO MY ACCOUNT AND PAY BACK THE MONEY AND PAY BACK THE MONEY THAT IS DEBITED EVERY MONTH WITHOUT CONSENT AS I DO NOT HAVE A CONTRACT ANYMORE AND I FOLLOWED THE CORRECT PROCEDURE NOT TO CONTINUE WITH A MONTH TO MONTH AS I DON'T EVEN USE THE SIM AT ALL
We apologize for the inconvenience you have experienced
We have escalated the matter for urgent attention, our team will review your account and address the unauthorized debits
Regards
Cell C | MN
We apologize for the inconvenience you have experienced
We have escalated the matter for urgent attention, our team will review your account and address the unauthorized debits
Regards
Cell C | MN
I am still waiting for an email or sms confirming it has been canceled and again wait another month to see if they are actually assisting and have canceled
I am still waiting for an email or sms confirming it has been canceled and again wait another month to see if they are actually assisting and have canceled
Please note that contract for the number ********** has been immediately cancelled on the 27/07/2024.
Please note that this was your last debit order as the contract has been cancelled with an immediate effect.
Regards
Nokuthula
Social Media
Thank you I received it. I appreciate your prompt feedback
Please note that contract for the number ********** has been immediately cancelled on the 27/07/2024.
Please note that this was your last debit order as the contract has been cancelled with an immediate effect.
Regards
Nokuthula
Social Media
Thank you I received it. I appreciate your prompt feedback
Regards,
Cell C | MN
Regards,
Cell C | MN
