Cell C Accounts Department

I have tried to contact Cell C for months to resolve my billing problem for my fibre. I filled in an application mid last year. The application was approved and the fibre was installed. I never received a bill and got worried. I called Mzo, the gent that took down my application. He ensured me that he would contact "escalations" to sort it out. I eventually received my account... paid the arrears and went on. The problem was that they had an address on my account with details from 13 years ago. Incorrect address, incorrect banking details etc. They disconnected my fibre and charged me for the re connection (a few thousand Rand) I then went into the Cape Town offices and stated my case. Eventually I got a call from a lady stating that she was instructed by her manager Mr Warren Naicker, that I had to pay the account.... that's it, no reason or anything. What happened is I had an account with Cell C when I lived in Jhb. more than years ago. They assumed my old details and went on. I thus received no accounts. They could not have done the FICA check as that would have shown I no longer have that address or banking details. I signed a debit order for my fibre and therefor expected the billing to be deducted from my account, not some old account from way back when... I really need some help here please. Thanks

Tony O'Reilly