GG
Glyn G

1 reviews | Active since Sept 2011

24 Feb 2015, 12:35

cell c accounts and communications in a mess

R <br> CELLC<br> - On 28/4/2014 - requested a settlement amount on a contract ****le that was not catching up in my area<br> - On 30/04/2014 - Paid the settlement ammount of R379.26<br> - CELL C then blacklisted me for non-payment after I sent back the debit orders they where continuing to take off my account.<br> - After many phone calls we realised it was allocated to an incorrect account and<br> On 31/10/14 after speaking to Dikeledi Mokopane in legal who agreed that it would be reallocated and the account will be closed and I would be removed from ITC.<br> - I forwarded the email with a POP to customer services and Nozipho Hlatshwayo informed me that it would be reallocated.<br> ...... ABSOLUTELY NOTHING HAPPENED<br> Then on 5/02/15 - Theodorah Molotsi from customer services repeated Noziphos exact email<br> <br> .... NOTHING HAPPENED<br> <br> And then on 18/02/2015 ESCALED ENQUIERIES SENT ME<br> <br> Good day<br> <br> Please advised the account is handed over to NDS,<br> <br> Please make contact with them on the number: ***.<br> <br> <br> <br> CELL C ACCOUNTS AND LEGAL WILL DRIVE ANY PERSON INSANE ... BEFORE I PROCEED WITH LEGAL ACTION FOR DEFAMATION OF CHARACTER FOR PUTTING ME ON ITC FOR NO REASON PLEASE SEE IF SOMEONE INTELLIGENT CAN RESOLVE THIS ISSU

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Replies (1)
Cell C
Cell C's reply24 Feb 2015, 12:43
Official
Hello glyngiani,

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you soon and assist with this matter.

Regards
Cell C | PN