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1 reviews | Active since Dec 2016

07 Aug 2018, 13:25

Cell C accounting is pathetic

Cell C have suddenly created two separate account for me and debited me twice last month. Since then I have reversed the one debit. Their accounts department don't answer their calls, if you can even find a number for their accounts department. Their service is pathetic.

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Replies (3)
Cell C
Cell C's reply07 Aug 2018, 14:12
Official

Good afternoon Paul

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

's update08 Aug 2018, 08:32
Reviewer Update
Just to keep people informed. Cell C got back to me within two hours of this being published. And they rectified the problem and refunded monies. So they have redeemed themselves in this regard. But as for their call centre, I think a lot of companies need to re-look at how they use call centres to deal with the public and I think there should be a way to actually deal with their head office.
Cell C
Cell C's reply08 Aug 2018, 09:21
Official

Thabisile confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN